John S. Knutson Email & Phone Number

Grovetown, Ga

Martinez, Ga

During this role, one of my main duties was to provide IT support services to small and medium-sized businesses. I was concentrated on the backup systems, troubleshooting, and upgrading StorageCraft to the latest version.A few of my notable accomplishments are mentioned below:✯ Resolved issues with customer servers by upgrading firmware, reviewing log files, moving data to increase free space, and optimize performance.✯ Re-engineered backup solution for a customer to coincide with company preferred software solution, monitored new backups, and adjusted data being backed up to accommodate size.

Columbia, South Carolina Area

During my time here, I maintained hardware and software at Blue Cross Blue Shield of South Carolina with Windows Server 2008 through 2016 of 200+ servers in top-ranked worldwide data centers by IBM. Moreover, I diligently worked with the vendor to replace a failed server through the night to get critical production operational.My key standalone accomplishment during this role is as follows:✯ Created a Power Shell script capturing various aspects of the server and producing an HTML file output that is compared to the design to validate the server is built correctly saving over 3 hours of labor per server.

Evans, Ga

In this role, I performed Windows SQL Server 2008-2012 administration of several dual node clusters, Web Server Administrator of 12 node web farm.My key accomplishment during this role is as follows:✯ Implemented Microsoft System Center Operations Manager and Configuration Manager monitoring 100+ servers and client workstations and backed up critical data with Data Protection Manager.

Saint Paul, Mn

In this role, I migrated Exchange 2003 to 2007 integrating with VoIP system and voice mail capability. One of my key responsibilities was to implement a patching schedule that included servers and workstations keeping them up to date and preventing compromise by malicious code using WSUS and Shavlik. In addition, I expanded the use of SAN providing high availability and reliability to 8TB of essential business data My key accomplishments during this role are as follows:✯ Designed and implemented a SQL 2005 cluster essential for a new business-critical application.✯ Designed and implemented a VMware virtualization infrastructure, consolidating servers, prepared for future expansion, efficiency and eliminating legacy hardware saving $50K.

Waseca Mn

A $375M company with 2,600 employees that provide printing services to America’s finest magazine, catalogs, and insert publishers in web offset printing* Administered 1,100 user accounts and 100+ Windows servers in a multi-site, multi-domain environment connected via WAN at 3 locations in the US (emphasis on Exchange, Symantec Firewall, and Citrix)* Migrated Windows NT domains to Active Directory with no loss of productivity* Migrated Exchange 5.5 to Exchange 2003 cluster on a SAN (a $60K project) with no loss of messaging* Deployed and secured Outlook Web Access and mobile device access to mail accounts, significantly improving the productivity of executives, customer service and sales employees* Deployed 3 firewalls implementing the separation of networks for security significantly reducing the risk to the company* Identified browser proxy issue related to firewall access to Internet sites and deployed an automated solution* Implemented a multiple tier virus defense scheme that prevented infection previously costing the company thousands in lost productivity and labor* Monitored the file transmission systems where publishers supplied over 6GB of data to be printed weekly* Introduced naming convention and procedures to identify devices on the network significantly reducing the time necessary to find rouge and misbehaving devices* Devised the DNS split brain structure supporting name resolution internally and externally for all devices and implemented on all firewalls and domain controllers* Collaborated with the network team to eliminate bottlenecks and troubleshoot routing and connectivity issues, significantly increasing the efficiency of the entire WAN/LAN

Darmstadt Area, Germany

* Supervised 14 technical experts in the planning, installation and management of communications systems supporting approximately 200 users (automation, voice, video, and data communications)* Deployed Windows servers, Cisco routers, and CSU/DSU to extend circuits via cable, radio and satellite* Controlled the use of over $3M worth of communications equipment* Selected out of 9 peers to fill this senior-level position (including 3 Officers more senior in rank)* Conducted integration testing of new equipment to extend teleconference capability and data networks saving satellite assets worth over $6M* Created implementation plan for commercial multiplexers, routers and associated equipment to extend voice, video and data communications via satellite providing capabilities not available before

Master Of Business Administration (Mba), 4.0

Bachelor Of Science (Bs), Electronic Engineering Technology

Information Technology

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