John Palumbo Email & Phone Number

Sydney, New South Wales, Australia

- Freedom NSW Account Manager- NSW Independent / Commercial Business Development & Account Management

Burwood, New South Wales, Australia

Sydney, Australia

Extensive experience in leading operational turn around programs geared at maximising business profitability, enhancing processes and driving revenue targets. Through effective strategic planning and leadership I have specialised in improving sales management, communication and customer engagement.Skilled in managing internal & external stakeholder relationships to drive successful business outcomes from profit maximisation strategies and maximising customer retention through to communication of change engagement involving: sustainability, service capability and safety, achieved through managing- New ways of working- Driving quality and efficiency of communication between business partners- Improving visibility of the customer journey and enhancing productivity.- Implementing CRM & Digital management systems to improve client management ability with a focus on employee support and customer satisfaction.- Developing communication strategies to improve operating culture to enhance performance and operational flexibility according to agreed plans and project goals- Performing impact assessments & conducting training of staff across business units- Partnering with project teams to record & manage new business processes- Developing training materials to improve alignment and uptake of new business processes- Managing timelines for change management activities to meet key deadlines

Sydney, Australia

Drive customer retention and grow existing business across a broad range of SME clients across Sydney.Develop client proposals. Extensive contract negotiation with a focus on Service Management to improve customer experienceProvide strategic advice around messaging, engagement and communication strategy using data & evidence required to work through changes in service capability and contract variations.Stakeholder relationship management with internal and external clients, including multinational, complex organisations. Developing and implementing integrated communication activities and delivery plans.Develop and implement sustainability strategies for clients to improve waste management and reduce waste to landfill. Working with subject matter experts, stakeholders and end customers to optimise communication delivery, streamline administration, use the right channels in managing operational changes, across customer service, operational staff, environmental & safety professionals to finance teams.Application of a structured change management approach when leading internal changes to processes and technology impacting multiple departments. This included building employee education and consultation presentations and materials and conducting training needs analysis for external clients to determine education requirements and facilitate content delivery.Carrying out impact assessments and risk assessments for existing and new clients, including multiple complex national clients where changes to operations are required and carrying out necessary safety and information audits to identify and mitigate potential change risks.

Sydney, Australia