Desktop Analyst Ii
CurrentDesktop Support for all City of San Diego departments- Application Support for City's OneSD SAP implementation including troubleshooting of Tier I trouble tickets, managing OneSD's Solution Manager ticket queue, and partnership with other SAP suport teams- Application support for all City applications encompassing troubleshooting, configuration, re-installation, and partnerships with Programming Analysts- Tier II and Tier III application and hardware support including over the phone and on-site troubleshooting, documentation, training, and mentoring of fellow Desktop Analysts and HelpDesk Analysts- Technial Lead for DPC Cardkey server and GuardianEdge desktop encryption installation