John Sanda Email & Phone Number

Green Bay, Wisconsin Metropolitan Area

- Develop and maintain automated workflows using declarative programming tools to optimize bank processes- Create and maintain custom reports and dashboards providing visibility to helpful data- Perform System Administrative duties related to user permissions and profiles; app integrations; routine maintenance and updates; and data management- Troubleshoot tier two technical issues

Greater Minneapolis-St. Paul Area

→ Designed, implemented, and administrated Microsoft SharePoint sites with thousands of assets used regularly by 1300+ employees to improve operational efficiency and increase peer learning opportunities. Provided support and training for supervisors on functionality and M365 product integration→ Routinely demonstrated the capabilities of SharePoint to a variety of audiences to sell its benefits, get leadership buy in, and promote operational efficiency throughout the company→ Collaborated with Tech Teams on the design, development, and agile improvement of custom software that enabled more efficient and effective exception management for 3000+ employees. Working on requirements, UAT, and backlog prioritization as well as providing user support by triaging, troubleshooting, and escalating technical issues as needed→ Developed and implemented new products, processes, and policies, and the supporting training and change management assets for 5000+ employees to enable better customer outcomes, documenting and storing them on user friendly and project branded SharePoint Sites.→ Planned and executed the piloting and testing of transformational solutions and products (standards, processes, software, reporting, automation) to evaluate their effectiveness and make necessary improvements before implementing at scale

- Performed root cause analysis on high value account's process exceptions- Discovered root causes to accessorial collection exceptions and implemented a simple solution for making the account's financial process more efficient

Greater Minneapolis-St. Paul Area

→ Served as a SME of a proprietary TMS System and leveraged other tech tools vital to maximizing productivity, often helping others to do the same→ Generated and maintained strategic internal and external relationships with carriers and customers to sell C.H. Robinson’s services and generate revenue→ Worked with carriers and co-workers to teach them how to use new technology, making us a more efficient team→ Participated in process and technology Pilots; provided feedback and ideas to support the growth of new technology; contributed to its successful implementation and adoption among my peers→ Multi-tasked constantly to broker deals and solve urgent supply chain issues

Greater Minneapolis-St. Paul Area

United States

→ Re-designed my teams SharePoint with helpful quick links and collaborative webparts → Implemented a new business requirements repository system by becoming a Subject Matter Expert and training my team of Business Analysts how to use it→ Worked with Enterprise Architecture and IT Asset Management teams to research a business need and Presented findings and recommendations to the CAO and her senior leadership team→ Completed 12+ online learning courses and exams, gaining knowledge on annuity products and Six Sigma process improvement methodologies to understand operations and how to improve them

United States

→ Trained and coached new tellers on banking software and best practices→ Executed banking transactions with speed and accuracy to deliver excellent customer service

Bachelor Of Science - Bs, Business Administration And Management Of Human Resources

Activities and Societies: Intramural Soccer, Amarican Marketing Association, and Nordic Ski Club

High School Diploma, Mechanical Engineering

Activities and Societies: Varsity Cross Country Running, Nordic Skiing, and Track and Field