John Sang Email & Phone Number

New York, Ny, Us

Worked on UX design, content strategy, quality assurance, asset management, and copy editing in the development and maintenance of new and existing web and mobile content. Coordinated with cross-functional teams to finalize content strategy. Utilized working knowledge of product analyst techniques and Agile backlog management tools (JIRA, Confluence). -Worked closely with Product Owner for various lines of business to refine initiative scope and priority. -Created requirements and acceptance criteria in accordance with the product vision and strategy. -Part of the Chase for Business team that launched both the Chase Knowledge Center and the Chase Education Center. -Coordinated with Accessibility QA team and Developers to ensure that customer-facing web content was ADA compliant. -Trained fellow Associates on how to utilize a brand new UX for content page design.

Albuquerque, New Mexico, Za

-Responsible for the user-experience quality on Victoria’s Secret International PINK website.-Ensured timely execution of cross-functioning tasks related to PINK’s e-commerce catalogue and promotions for its international user-experience. -Managed pipeline of live data content through product knowledge and cross-functional communication with Marketing and International teams.-Tasks included: Pipeline Management, Editing, Live-site and pre-launch Proofing, RITA Issue-ticket management, Cross-functional Coordination, and Digital Content Management.

Mountain View, Ca, Us

-Edited technical documentation and help-center terminology for DoubleClick rebrand project.-Worked on a team of technical writers, editing over 22,000 articles and snippets-Used expertise in Google-specific marketing and CMS programs to implement improvements of formatting.-Tasks include: Editing, Rebranding, Remapping, Quality Assurance, and Digital Content Management.

Produced stories and videos as a member of the Digital Production Team for News and Stories in the New York branch of Chase's website (chase.com).Migrated videos onto new media player for the newsroom at chase.com/news/.Migrated stories onto live newsroom platform at chase.com/news/.Ensured live data on chase.com/news was accurate and up-to-date.Edited and reviewed work within the Newsroom Digital Production Team.Troubleshot data metric issues via knowledge of HTML, CSS, and SEO.Worked with content vendors such as Contently, NowThis, and UNINTERRUPTED.Contributed to the Newsroom's Style Guide for video processing within Brightcove.

Brooklyn, New York, Us

Created, updated, and maintained promotable content toward customers and vendors.Worked with Web Development, Merchandising, and Marketing teams to improve user experience.Ensured live data accuracy and editorial integrity of text on site through content library.Acted as a knowledgeable resource on current and emerging business trends in order to produce recommendations on how to improve the company’s site experience and SEO rank.

New York, Ny, Us

Copywriter for promotional content creation.Increased brand viewership numbers by writing client-focused, promotional, search engine optimized copy.Increased social media awareness by writing monthly calendars used for social media campaigns on Facebook, Twitter, and Google+.Consistently completed deadline sensitive assignments in a timely manner.Provided over 100 approved copy article posts.Edited and managed articles in need of approval.

Newark, Nj, Us

Collaborated with a small writing team on Amazon English, a new mobile software product fusing audio and text for English Language Learning.Wrote and edited customer-facing summaries for novels and other media to support language learners as they engage with content in their second language.Proofread, edited, and wrote transcriptions of news broadcasts, podcasts, and books to create a strong catalog of English content for language learning.Performed both visual and audio quality assurance testing on application software which lead to the expansion of a proofreading team prior to release.Displayed great verbal communications during collaborative meetings and used constructive feedback to improve work.

Seattle, Washington, Us

Exceeded weekly sales goals in a competitive, commission based environment by providing quality customer service throughout all seasons.Consistently exceeded 100 cold and follow-up calls for customers on a weekly basis.Built a steady rapport with consistent clientele.Trained new sales associates..

Collaborated with a media consultant to provide brand awareness and value for clients interested in developing an internet based brand. Wrote and edited screenplays and treatments for 3 minute Youtube videos. Provided technical assistance in production setup for short films.Briefed and instructed talent on producing a cohesive performance designed for short videos by performing research relevant to subject matter.

Canvassed homes in various cities and towns throughout Essex County.Performed over 200 cold and follow-up calls a week in order to spread voter awareness of an upcoming state election.