I stay on the cutting edge of the leading cloud collaboration platforms (Webex, Zoom, Microsoft, etc). As the collaboration expert at MMITC, I drive technology adoption at every stage of each client's collaboration journey, helping our clients realize the true value of their collaboration tools and connecting people to outcomes & value. I leverage my experience with the each collaboration platform to understand customers' needs, translate those into requirements and functional design, and influence & partner with business and technical resources to make sure that each deployment we are involved with is on target: maximizing the user experience and business value. • I partner closely with Adoption Acceleration teams to move fast and innovate our delivery of collaboration technologies for our customers.• I manage a team of engineers to ensure technical phases of client implementations run smoothly, ensuring infrastructure set up for ease of IT management and support.• I advise client teams on developing effective lifecycle support programs for their SaaS collaboration platforms, with focuses on business outcomes & end user experiences.• I designed & own our collaboration consulting and CSMS service offerings, delivering bespoke client solutions for their collaboration business goals.• I work with our internal teams to design, build and refresh our adoption and training processes to make sure we're always on the cutting edge- and to make sure we're best connecting the dots between the end users we work with, and the outcomes enabled by their collaboration tools.• I advise our customers on how to engage with their chosen vendor(s)' collaboration strategy, plan their own implementations, and accelerate their own journeys of digital transformation.

Created and led a global cross-functional team of representatives to promote specialized technology adoption both internally and externally Managed the Evangelist Squad which helped equip the Customer Success teams with the resources, knowledge, and confidence to both sell and support Cisco Spark Conducted onsite workshops and demos for the Customer Success organization to ensure confidence and readiness to support Cisco Spark Provided consistent updates and reports to leadership on challenges faced to ensure recognition and alignment of business unit resources for resolution Forged essential partnerships with other groups, both within and outside business unit, to ensure open lines of communication and important resources for the Customer Success organization Interacted with both customers and prospects alongside Marketing and Technical Marketing Engineers at tradeshows, Cisco Live, and various other live events to uncover relevant business applications and use cases for Cisco Spark Liaised with front line CSMs and Sales contacts to develop use cases and drive Cisco Spark adoption with priority customers

The WebEx Enablement Customer SuccessManager (CSM) is the primary contact for new customers for approximately the first 45 - 90 days of the customer’s WebEx Life Cycle. My sole responsibility will be to ensure that all new accounts joining WebEx receive in depth, focused attention in the first 45 - 90 days as a customer. I ensure, among other things that the customer is using the service at a level that promotes long term retention, that all users in the company have received the proper information and training to encourage a large user base.