John Sayer Email & Phone Number

Burlington, IA, US

Merrimack, NH, US

Los Angeles, California, US

• I stay on the cutting edge of the leading cloud collaboration platforms (Webex, Zoom, Microsoft, etc). As the collaboration expert at MMITC, I drive technology adoption at every stage of each client's collaboration.
• I partner closely with Adoption Acceleration teams to move fast and innovate our delivery of collaboration technologies for our customers.
• I manage a team of engineers to ensure technical phases of client implementations run smoothly, ensuring infrastructure set up for ease of IT management and support.
• I advise client teams on developing effective lifecycle support programs for their SaaS collaboration platforms, with focuses on business outcomes & end user experiences.
• I designed & own our collaboration consulting and CSMS service offerings, delivering bespoke client solutions for their collaboration business goals.
• I work with our internal teams to design, build and refresh our adoption and training processes to make sure we're always on the cutting edge- and to make sure we're best connecting the dots between the end users we.

San Jose, CA, US

Created and led a global cross-functional team of representatives to promote specialized technology adoption both internally and externally Managed the Evangelist Squad which helped equip the Customer Success teams with the resources, knowledge, and confidence to both sell and support Cisco Spark Conducted onsite workshops and demos for the Customer.

The WebEx Enablement Customer SuccessManager (CSM) is the primary contact for new customers for approximately the first 45 - 90 days of the customer’s WebEx Life Cycle. My sole responsibility will be to ensure that all new accounts joining WebEx receive in depth, focused attention in the first 45 - 90 days as a customer. I ensure, among other things that.