John Scafidi Email & Phone Number

Huntley, Il, Us

Chicago, Illinois, United States

Remote

Naperville, Illinois, United States

Itasca, Illinois, United States

Multiplan bought Discovery Health Partners

Belvidere, Illinois

Delivered 1st-level support for mission-critical Stamping applications and associated equipment within the corporate office data center. Maintained assembly floor stability and maximized efficiencies by overseeing operations and delivery of collaborative support with IT leadership, central IT support, supplier partners, and personnel. Monitored application performance and related services in support of various business partners. Managed Stamping application ticketing system, including the identification of problems, conducting routine health checks, and delivery of resolution.

Recognized subject matter expert for IT support and troubleshooting for infrastructure, IP based security systems, telephony, networking, audiovisual (AV), and other technologies. Managed technical projects to enable the delivery of technological advancements across the facility including the migration from Novel to Office 365, the transition of Pepsix to Skype, and the migration of Kronos to Workday. Forecasted potential issues and developed resolutions before escalation. In addition, managed vendor relations, worked closely with external communities to provide additional support, and represented the IT department in operational meetings.

Elk Grove Village, Illinois

Recruited into the organization to provide key technical support for applications and end products. Performed troubleshooting on a wide range of hardware, software, and operating system issues as well as delivered on-site assistance. Utilized expertise in the Knowledge Management database to source innovative solutions and achieve swift resolutions to complex problems. Supported the development and execution of new projects and consistently delivered outstanding customer service.

Downtown Chicago

Managed Tier 1 and Tier II software and hardware support, documentation, and delivery of critical resolutions across the help desk ticketing system. Oversaw projects and performed troubleshooting and ticket escalations. Facilitated end-user training on specialized software products utilized by practice groups and service departments. Also, acted as Backup Litigation Support IT Analyst to support litigation applications.

Schaumburg Il

Worked closely with customers and end-users to identify technical needs, developed product and/or system resolutions, and deliver world-class customer service.

Hoffman Estates

Delivered technical support to 7,000 end users on a contractual basis. Provided VPN RSA account unlocks and reset as well as installing of new RSA tokens. In addition, provided support for all MS office and applications as well as hardware support to laptops, desktops and printers. Input data from users into E-help (footprints) ticketing systems.

Vernon Hills, Illinois, United States

Maintained Oracle database and performed troubleshooting on all hardware, software, and networking issues.

Hoffman Estates

Repaired all PC, laptops, printers and overhead projectors. Created, edited, and deleted users using active directory. Managed tickets and travelled to classrooms to make repairs. Ordered parts from manufacturers and replaced PC components.

Provided exceptional customer service and technical support for internal and external voice and data product customers. Performed troubleshooting for hardware and software issues and identified network/applications issues. Provided detailed information on how to set up/configure data and voice products. Verified provisioning and diagnose device or Network issues. Used trouble ticket system for tracking customer interactions and problem resolution. Evaluated customers concerns and resolved problems to customer satisfaction. Demonstrated the skills necessary to handle any CS and/or Technical Support call type that is routed through the center in this function.

Schaumburg,Il

Performed technical support for cable systems / DAC (digital addressable controllers) in response to routine and complex inquiries, concerns and issues from nationwide and global customers.