Provide network support for an enterprise level company specializing in BPO (business process outsourcing). All networking related support for North American operations primarily using Cisco equipment with a mix of Fortinet and Brocade.Skills and ResponsibilitiesManage and maintain enterprise level network and data centers with 200+ network devices and 1,000+ endpointsManage and maintain enterprise wireless networksManage and maintain branch sites with users ranging from 30-500+Manage and maintain network security using firewallsManage and maintain connection between data centers and branch offices over corporate MPLS networks and VPN tunnelsAbility to read and capture packets on a live networkTACAS, RADIUS and LDAP integration for AAA security on the networkAssist other teams with networking related concerns, including but not limited to voice QoS, local vlan maintenance, new server deployments.Work on call rotation to ensure 24/7 network operations

Senior Network Engineer. Responsible for design, installation, service, and support; working with: switching, VoIP, wireless, security, email, VPN, cloud services, storage, virtualization

Adjunct Instructor at ITT. Responsible for teaching material from approved curriculum, attendance, and grading. Courses Taught:NT2670 - Email and Web ServicesNT1210 - Intro to NetworkingNT2640 - IP NetworkingNT1230 - Client Server Networking 1

Cisco Small Business Support Center Engineer(red badge). Provided TAC support for Cisco Small Business Products, primarily CME on ISRs. Provided customer presales and technical support in multiple service delivery environments (phone, email, chat, and online support forum) Responsible for end-to-end case management including: gathering information, identifying the issue, implementing a solution, and documenting the resolution.

Duties included coordinating all Managed Services Deployments including but not limited to: Network Monitoring, Managed Services, and Customer Deployments. Responsible for initiating, planning, and managing projects for small and medium-sized commercial accounts. Responsible for all aspects of a 2000+ seat hosted voice service utilizing the Broadsoft M6 Platform including but not limited to: presales, implementation, and administration. Field engineer for the Greenville, SC office where I worked with customers to implement and manage IT solutions.

Acquired by At-Net Services

Worked part-time as a Student Consultant in the Center for Collaborative Learning and Communication/Center for Teaching and Learning Studio Lab. Provided consulting services to other students in web development, paper writing and research, and ways to organize and present information.