John Schell Email & Phone Number

Sandton, Johannesburg

• Representing Monitoring and Observability at SA Bank and Wealth TechOps Forum
• Participating in Engineering forums and Solution Design Forums to gain insight into future solutions and services, highlighting the importance of the monitoring and observability value proposition for operationalization.
• Creating monitoring and observability standards that are used by application support teams across all business units.
• Partnering with Application and Service teams to implement monitoring and observability on their applications and services.
• Partnering with Service Management teams to assist in mapping out events leading up to incidents.
• Assisting with the mapping out of technical service flows for the different applications allowing for end-to-end visibility of technical services

Sandton, Johannesburg

• Managing the activities and delivery of the Investec Technology Services Monitoring team
• Performing Personal Development Reviews for each team member and related coaching discussions
• Supervision of the Event Management Team, vendor-based partnership
• Responsible for the management of the Monitoring Team’s budget process
• Vendor Management aligned to Investec Technology Services compliance, procurement and governance procedures
• Strategically applying best practice of the monitoring team’s operation and delivery, in alignment with business strategy and global standards

Investec Bank (Sandton)

• Supporting and enabling Monitoring infrastructure for SCOM 2007, SCOM 2012, Compuware dynaTrace and Manage Engine IT360
• Constructing Standard Operation Procedures for Event Management
• Consulting with business to see what is required from monitoring in terms of criticality of alerts aligned to business strategy requirements
• Consolidating and reporting on weekly and monthly statistics that reference the status of business applications and impact to business
• Consulting Business with regards to their monitoring requirements and solutions aligned to business strategy
• Implemented Compuware dynaTrace within Investec

Investec Bank (Sandton SA, London UK)

• Supporting and enabling the Monitoring Infrastructure (SCOM) both 2007 and 2012
• Creating Monitors, rules and Tasks
• Creating and scheduling of reports, as well as Service Level Tracking and the reporting thereof
• Constructing views for different business units and supports areas
• Checking the health status of agents
• Creating subscriptions

Investec Bank (Sandton)

• Supporting of the Investec Securities Trading Infrastructure with regards to:
• Windows 2000 Server
• Windows 2003 Std & Enterprise
• Microsoft IIS 6.0
• VMWare ESX 3.5 and Virtual Centre 2.1
• Hermes (Trading Platform)

Investec Bank (Sandton)

• Supporting of Desktops with regards to:o Windows 2000 Professionalo Windows XP Professionalo Microsoft Office 2000 Applicationso Microsoft Office 2002 Applicationso Microsoft Office 2003 Applicationso Citrix Program.
• Taking ownership of escalated issues ensuring that they were handled in a professional manner through to conclusion and that resolution was within the SLA/promised completion time
• Maintenance of customer facing roles
• Mentoring colleagues and developing team knowledge and skills
• Managing PC rollouts to different Business Units (consulting with Business Unit Systems Manager, auditing of current PC’s to be replaced, project managing rollout of new PC’s in the required time frame)
• Assisting in Pilot Projects implementations

Investec Bank (Sandton)

• Desktopso Microsoft Office 2000 Applicationso Microsoft Office 2002 Applicationso Microsoft Office 2003 Applicationso Citrix Program Neighbourhoodo Damewareo 3rd Party Applicationso Webex (Internet Web Conferencing and.
• Servero Windows 2000 Servero Windows 2003 Servero Altiris Deployment Servero McAfee ePolicy Orchestrator o Blackberry Enterprise Server
• Taking ownership of escalated issues ensuring that they were handled in a professional manner through to conclusion and that resolution was within the SLA/promised completion time
• Maintenance of customer facing roles and relationships and ensuring team delivery to meet business requirements and expectations
• Managing Team members with regards to delegating calls, shifts and responsibilities
• Managing Team’s leave allocations

Epsom, UK

• Senior Analyst (Tier 3) on Support Helpdesk
• Managed calls for a large International Estate Agent
• Supported networks consisting of Windows 2000 Professional, Windows NT 4.0, Windows 98, Office 2000, Office 97, Citrix, VNC, 3rd Party products, Abode Acrobat and other smaller applications including WinZip, Digital.
• Reported directly to customers on a monthly basis to discuss services and review current service and any improvements that could be made
• Took ownership of escalated issues ensuring that they were handled in a professional manner through to conclusion and that resolution was within the SLA/promised completion time
• Mentored colleagues and developed own knowledge and skills