John Schell Email & Phone Number

Murfreesboro, TN, US

Nashville, Tennessee, United States

Develop guidelines for punch checklist in conjunction with new store launchesTravel to new store launches and perform quality checks of every component at the end of installationMaintain exhaustive knowledge of every product the company produces, and uphold standardsPerform quality checks on components at the Adventure Factory as they come off the line

Chicago, IL

Responsible for internal coordination of digital products, accurate daily distribution of over 100+ unique Zoom links to guests and team members, troubleshooting, and developing streamlined processes to guide TEG in their exponential growth since its founding in 2014.

Las Vegas, Nevada, United States

Game Guide duties: Facilitate a safe and fun experience for a team as they solve puzzles to escape a room in 60 minutesGuest Experience Specialist duties: Provide world-class service to every single guest in person, as well as via phone and email, while meeting high sales standards that maintain TEG's status as the highest-rated escape room experience in.

Chicago, IL

Coordinated the sale of tickets and subscriptions via inbound email and phone ordersRequired to have a solid understanding of Tessitura CRM ticketing softwareHandled refunds/vouchers/donations during pandemic crisis and seamlessly adapted to a work-from-home environmentPerformed triage for inbound customer service issues (rental performance started 2 hours.

Chicago, IL

Facilitated and executed multiple cues during performances, including line rigs, cleanup, hand-offs, etc.Interacted with the general public and remained approachable for any arising needs, questions, or issues.Alleviated poor theatre etiquette in a non-confrontational manner.Supported management and box office teams in miscellaneous endeavors, chiefly in.

Greater Chicago Area

Served as the face of the company, promoting a healthy, active lifestyle and encouraging personal growth. Established strong relationships with individual guests and members of the facility, conducting facility orientations for each first-time visitor. Followed up with guests and members via phone calls/emails/in-person interactions for feedback. Published.

Greater Chicago Area

Contributed to a team-oriented staff listed among the top twenty call centers nation-wideDisplayed extraordinary customer service skills while establishing relationships with both staff and physiciansEffectively navigated a multitude of computerized systems, databases, and other software

Greater Chicago Area

Performed daily rounds of mail to over 200+ employees, developing strong interpersonal relationships on a daily basisSorted, metered, deployed outgoing mail, liaising with USPS, UPS, FedEx and DHL to maintain efficient courier operationsReplenished kitchen/office supplies for departments, logging and tracking an ongoing inventoryProvided relief for.

Chicago, IL

Navigated an intricate CRM software program (Tessitura) to facilitate the sale of tickets via phone and web salesTracked donations, ticket sale checks and other large, important sums of money

Evanston, IL

Responsible for constant clean visual presentation while upselling and boosting store salesProvided stellar customer service at all times by tailoring a unique interaction for each customerTrained new employees and provided them with a point of reference during their adjustment

Collaborated with small team to deploy a spinoff product that generated a significant portion of the company's revenue for Q1 in 2012.Responsible for the selection of premium content reserved for select audiences across the country in a total of ten major cities.Developed and fine-tuned organizational documents and tools for team efficiency.Took point on a.

Developed process for content selection and upload to platform; assisted in training and developing tools for efficient workflow.Organized launch of program across 25 national markets, focusing personal attention on Los Angeles, Minneapolis & St. Louis.Vetted, uploaded, and verified all deals before being launched onto the live platform.

Served as a representative and advocate for confused clients calling in seeking clarification on the company's new product launch.Compiled, entered and streamlined data to prepare for launch of new program.Spearheaded the transition into the new program, and was made Team Lead.

Maintained organization of daily rehearsals, and executed multiple tasks during performances.Responsible for the well-being of over ninety campers; served as a "big brother" figure.Performed an integral role in the creative planning process for three fully realized Broadway-caliber productions.

Oversaw rehearsals, communicated with casts of four plays, operated the sound for the performance, called cues for lights and assisted with set construction.

Inventory control after a large move to new office spaceMaintained contact with patrons via intermittent eblastsReception dutiesArtist/patron database management

Served on theatrical running crew for main stage season.Acted as security detail for intermittent concert series.Assisted with scenery construction and carpentry duties.

Assisted with daily registration leading up to the two-month summer orientation program for new students and parents.Utilized expertise of the school to answer questions and assist in the adjustment to college life.Director of Musical Theatre Guild, Student Theatre Association Nov 2006, Feb 2007Developed and created a concept behind the show.Led a cast.

Responsible for filing students' information.Front desk reception.Placed office supply orders and maintained organization of materials.Formed the foundations of the archiving system still in use today.

Ba, Theatre Arts

Activities and Societies: Musical Theatre Guild (Assistant Secretary 2005), Student Theatre Association (Vice President 2007)3 years of.

B.A, Theatre Arts; Performance/Direction

Majored in Theatre Arts, with a concentration in Performance and Directing. Minored in Music, in the Performance track (Trombone/Voice)