Accomplished Senior-Level Executive—Extensive experience and exceptional success in the conceptualization, development, execution, and leadership of high-profile, high-impact strategies, campaigns, and performance support systems that deliver results. Consummate Business Professional—Innate business acumen, well-developed cross-functional management skills and excellent judgment. Characterized as the epitome of a manager who maintains and enterprise view while maintaining a focus on details. Talented Team Builder & Leader—Skilled in building, rallying, and providing strong leadership to high-performance teams. Outstanding trainer, developer, and mentor of people. Effective in getting the best from individuals and teams. Collaborative, motivational, lead-by example management style.High-Performance, High-Value Individual—Reliable member of organizational and project management teams contributing creative energy, analytical perspective and focus to enterprise-level planning, problem solving and decision making. Rare blend of creative and analytical orientations augmented by enthusiasm, drive, and an obvious passion for excellence.

• Established vision, mission, and objectives for training the field on Xerox’s portfolio of production products and solutions.• Partnered with key leaders in GCBG and the Operating Companies to ensure alignment of offerings with business needs and to help drive program implementation.• Guided team members to use a “clean slate” approach for key programs—Channels, CiPress, and FreeFlow—to redefine how training is designed, developed and consumed.• Provided coaching and mentoring to team of 5 senior-level managers to encourage individual growth. Direct reporting responsibilities.• Led worldwide field transformation efforts by developing and rolling out Production Value Proposition training, a significant shift in mindset and tactics that impacts how Xerox approaches its customers.• Improved training usage by Operating Company field populations by close to 80%.• Focused 1.8 MM investments on training programs to have strategic relevance and result in a return on investment.

• Designed, developed and implemented WW product training programs and strategies for sales, analysts and customer training. Partnered closely with worldwide operating companies, product marketing managers and business division product managers.• Identified, selected and project managed training development contractors and negotiated terms and conditions of their contracts.• Ongoing improvement of unit training strategies and deliverables that support and improve revenue growth, profitability and long-term customer retention and market share.• Accountable for financial management process to support the development of training programs and deliverables within allocated budget.

• Worked with key stakeholders in all facets of business at all levels (front-line to senior-level personnel) to perform a comprehensive needs analysis to map competencies, determine skill and knowledge gaps, and to identify factors that have significant impact on individual performance and bottom-line results. Established strategic direction for performance support programs to help maximize organizational effectiveness.• Mapped, built, and measured entire blended curricula of over 80 courses and support tools for 14 different job roles with a clear focus on competencies needed to improve and sustain performance.• Executed large-scale, multi-faceted training and development programs, including new hire orientations, leadership development, retail and customer satisfaction, product, and technical.• Recruited, retained, and developed staff of 12 to successfully deliver marketing and training initiatives worldwide. Direct reporting responsibilities.• Strategic planning, development, and implementation of training strategies for global organizations. Implemented programs in North America, Latin America, Asia-Pacific, Africa, and Canada.• P&L responsibility for an average annual budget of $2.8MM to help Ford Motor Company achieve multi-billion revenue and profit targets.• Defined, monitored, and reported on training success metrics, demonstrating performance improvements and ROI impacts. Conducted ongoing benchmarking against internal and external best practices, including the use of new technologies, to ensure programs were effective and competitive.

• Managed cross-functional teams to successfully deliver revenue in excess of $1MM annually.• Cultivated new business opportunities within existing clients by ensuring client satisfaction, continually conducting client analysis, and managing the client according to a short- and long-term account plan.• Developed two new accounts providing combined annual revenue of $600,000• Grew e-learning and Web-based applications portfolio by greater than 50%• Negotiated purchasing contracts to increase profitability by 30%

• Worked closely with account team and Fortune 500 clients to determine course, curriculum, and content designs for effective sales, customer service, and product training.• Consulted with clients to assess e-learning and distance learning strategies to deliver training programs.• Designed and developed Web-, computer-, satellite-based, instructor-led, and blended solutions.• Evaluated current training programs for quality and efficiencies; provided recommendations to clients to improve program quality and outcomes• Created and maintained training plans and communicated to team on tasks and deliverables