Offer extensive experience in customer service, team leadership, training, recruiting, employee benefits, case management, classification, staff placement, employee relations, labor relations, HR processing, quality control, policy development, procedural design, regulatory compliance, HR management methods and principles, data analytics, evaluative methods, technical advisory, resource allocation, staffing requirements, personnel actions, customer service, pay systems, billing, work planning, scheduling, research, attention to detail, operations management, relationship building, task allocation, performance evaluation, disciplinary action, termination, report generation and communication. ADDITIONAL CAREER SUMMARY:Dedicated Collection Representative, Avaya, Oklahoma City, OK (2008 to 2009)Customer Service – Technical Support Representative / Agent Mentor, Convergys, Moore, OK (2004 to 2008)Aircraft Electrical and Environmental Systems Specialist / Airman First Class, US Air Force, Sheppard AFB (2001 to 2002)