John Schley Email & Phone Number

Oklahoma County, Oklahoma, United States

I plan, coordinates and builds new, rebuild and upgrade construction projects. Performs field engineering, creates efficient route designs and estimates costs. May allocate and activates fiber when applicable. Plans network splicing for coax and fiber optic networks. May obtain access and right-of-way agreements where applicable. Coordinates permitting and pole applications, joint-trenching, and make-ready for utility poles. Repairs and inspects Hybrid Fiber Coax (HFC) networks and ensures backbone is available for launch or deployment of products. Coordinates with vendors to schedule and complete build activities to proper specifications and on schedule. Upon completion of build and turnup activity, responsible to complete all tasking related to close out including but not limited to QC, invoicing, as-builts, and project reconciliation. Primary Responsibilities and Essential Functions: Performs field engineering of proposed projects and ensures alternative routing delivers the most cost-effective design for construction.Coordinates all customer implementation activities including site walk-throughs, node placements and subcontract labor.Coordinates contractor work, coordinates and/or obtains permits, access, or ROW agreements where applicable, distributes design prints and other necessary working documents. Negotiates and approves design or construction changes.Researches and reviews plans, gathers necessary data and listing material requirements for project.Coordinates with public works personnel, developers, commercial customers, building owners, and utilities on joint trench projects.Maintains workflow databases and updates schedules. Participates in managing and estimating cost forecasts, material planning, capital and expense budgets.Estimates construction costs, prepares budgets, and tracks expenses.Participates in managing and estimating revenue forecasts, material planning, capital and expense budgets.

Oklahoma City, Oklahoma, United States

Deliver front-line technical solutions as part of the Company Support Group, servicing device and equipment warranties for business clients, including schools, oil companies, accounting firms, travel agencies and gaming developers. Manage 25-30 cases daily, collecting and verifying account information to respond to phone and email requests. Remote into end user systems to troubleshoot, diagnose and test diverse hardware and Wi-Fi/Bluetooth connectivity issues, as well as Zoom and OS errors. Follow up with clients to ensure accurate resolution and customer satisfaction, maintaining detailed documentation of all problems, diagnostics, interactions, next steps and solutions implementations. Partner with client team leads, engineers and third-party vendors to resolve customer escalations, assuming ownership from opening cases through resolution. Act as a subject matter expert for the department selected by management leadership to coach and mentor the team to improve overall performance and service delivery.

Hartford, Ct

Field customer calls to identify and resolve issues regarding auto insurance policies, working on a remote basis. Utilize active listening and critical thinking skills to quickly analyze and comprehend specific requests and customer needs to deliver appropriate solutions. Utilize online resources to complete customer account changes. Receive customer payments, set payment schedules, reconcile billing issues, review policy details, and make changes to vehicles and coverage options. Consistently go above and beyond expectations to deliver outstanding service levels, and utilize every available touch point as an opportunity to build value. Manage an average of 60 to 80 calls daily. Navigate an average of seven automated programs per call. REPORT GENERATION:Develop and prepare regular reports submitted daily, weekly and monthly to identify trends in customer issues and preferences, and support corporate planning. WRITTEN AND VERBAL COMMUNICATION: Provide outstanding written and verbal communication to ensure comprehension by a diverse audience. Utilize various automated systems to create reports, memos and correspondence. Send out updated declarations pages, billing statements, and letters to finance companies and the Department of Motor Vehicles.

Grapevine, Tx

OPERATIONS MANAGEMENT AND CUSTOMER SERVICE:Delivered outstanding operations management throughout the store. Ensured optimal customer service, quickly resolving issues to satisfaction. Oversaw the receipt and distribution of daily product shipment to and from the corporate warehouse. Checked inventory items for accuracy and damage. Reconciled missing or damaged products with inventory control, balancing and reconciling daily business transaction totals within the point of sale system. Built customer loyalty by effectively meeting customer needs and building solid relationships. Protected corporate assets through effective inventory control and loss prevention practices. TEAM SUPERVISION AND TRAINING:Effectively engaged in recruiting, hiring, developing and supervising staff. Oversaw weekly scheduling and time management of employees.Managed a team of 20+ employees, evaluating performance, recognizing achievements, and instituting disciplinary action if necessary. Trained assistant store managers, shift leaders and associates on all job aspects, including human resource requirements and procedures, and store policies. WRITTEN AND VERBAL COMMUNICATION: Provided outstanding written and verbal communication to ensure comprehension by a diverse audience. Utilized various automated systems to create reports, memos and correspondence.

Oklahoma City, Oklahoma Area

CUSTOMER SERVICE:Received calls from customers, listening to issues, clarifying needs and analyzing requests. Addressed customer inquiries regarding service delivery, outages, and component level problems. Resolved billing and technical support issues in a timely and effective manner. TEAM LEADERSHIP AND TRAINING:Engaged in leadership, coaching and development of remote staff. Demonstrated outstanding supervisory skills while consistently applying policies, and delivering a variety of coaching techniques and styles. Successfully interacted with staff presenting diverse backgrounds, temperaments and work styles. Supervised an average group of 10 remote employees.WRITTEN AND VERBAL COMMUNICATION: Delivered outstanding written and verbal communication to ensure comprehension by a diverse audience. Utilized multiple computer systems simultaneously. Generated comprehensive reports after gathering appropriate data. Maintained an open line of communication with all team members, and served as an employee advocate.

Degree, Relevant Coursework: Microsoft Word; Psychology; Human Resources

Degree, Relevant Coursework: Internet Fundamentals; Net Scape; Computer Concepts