John Schlueter Email & Phone Number

United States

VXI Global Solutions is an innovative leader in the call center industry.As manager, interfaced daily with our client through written and verbal communication. Created action plans to improve and sustain our operational key performance indicators.Worked with recruiting and workforce management to ensure staffing and future forecasting needs were met for 225 FTE. Worked with finance team to ensure invoices and billable items were accurate and complete.Contributed to growth of our campaign, increased revenue of $9 million in 2012 to $12 million in 2013. As supervisor, managed a group of 15 representatives. Remained in top quartile for operational KPI during tenure.

West is a national leader in customer service representing several fortune 500 companies.Maintain existing customer by explaining billing and the features and benefits of dish network.Mentor new employees on customer service and sales skills.Promoted to Operations Trainer. Trained new employees based on customer specifications.

Maintained a local presence at county fairs. Developed Menu to provide alternate food choices for customers,Maintained local cigar distributorship.

Aluminum Shapes is a national supplier of large customer extrusions to the Truck, and distribution industries.Maintained existing customer base, and developed new customers through cold calling, sales presentations, and quotation follow up.Provided sales and extrusion process presentations to customer to better understand the extrusion process

General Extrusions is a national supplier of custom fabricated and finished aluminum extrusions.Provided customer service to assigned customers, followed strict MRP schedules for several fortune 500 companies.Promoted to Sales engineer where I quoted parts based on customer specifications. Communicated proactive between engineering and purchasing contacts with the customer. Traveled as required to close on quotations.Increased annual sales by $8 million.

Debald is a local leader in the office supply industry.Managed the warehouse team and delivery drivers, purchased warehouse inventory and non-inventory materials on a daily basis.Created an inside sales position where I created weekly fliers to mass fax to all customers, contacted 400 customers monthly who did not have a direct outside sales person to ensure customer satisfaction and expanded sales by 15%.Developed new customer base through dedicated cold calling and follow up, and increased yearly sales by 12%.