• Make phone calls to Medicare and/or Medicaid health plan members to offer, explain and schedule a free in-home health risk evaluation• Follow provided CMS and health plan approved script when discussing health risk evaluation opportunity with potential member; ensure member understands and is comfortable with the terms of the evaluation; answer questions• Follow departmental procedures when communicating with members• Accurately record notes on member files related to their… Show more • Make phone calls to Medicare and/or Medicaid health plan members to offer, explain and schedule a free in-home health risk evaluation• Follow provided CMS and health plan approved script when discussing health risk evaluation opportunity with potential member; ensure member understands and is comfortable with the terms of the evaluation; answer questions• Follow departmental procedures when communicating with members• Accurately record notes on member files related to their information and status• Schedule contracted providers to conduct health risk evaluation of members in their homes or other mutual agreed upon place; schedule contracted providers within assigned geographic area; allow for appropriate time and distance between appointments• Adjust and reschedule appointments with both members and contracted providers as needed; communicate with Physician Services team members and Scheduling Managers when cancellations and rescheduling occurs.• Return voice mail messages from members promptly• Work overtime as determined by business needs Show less

● Responsible for greeting customers in the computer products area and generating revenue● Assisted in creating a more effective way to offer upsells to customers; especially warrant upsells.● Often called on to help with complicated customer service issues● Assisted in putting inventory on the sales floor shelves and setting up marketing displays● Diagnosed system errors and other issues● Responding to queries via chat, email, or phone● Training other staff members on… Show more ● Responsible for greeting customers in the computer products area and generating revenue● Assisted in creating a more effective way to offer upsells to customers; especially warrant upsells.● Often called on to help with complicated customer service issues● Assisted in putting inventory on the sales floor shelves and setting up marketing displays● Diagnosed system errors and other issues● Responding to queries via chat, email, or phone● Training other staff members on troubleshooting and diagnosing problems● Provided technical assistance for questions and problems● Resolving problems with computer systems● Diagnosing system errors and other issues● Following up with customers to ensure full resolution of issues● Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods● Installing or changing software to fix issues● Remotely accessing hardware or software for clients to make changes and fix problems Show less