John Scranton Email & Phone Number

Berkeley Heights, New Jersey, United States

Berkeley Heights, New Jersey, United States

Berkeley Heights, New Jersey, United States

-Provided outstanding Level 1 software and operations support to credit unions using the Portico core account processing platform -Specialized in back office support including ACH, payroll, general ledger accounting, reporting, and share, certificate, and loan processing rules-Demonstrated leadership on special projects and peer coaching.

Portland, OR

-Developed artwork in a variety of media including oil pastel, acrylic, and charcoal-Sold original artwork and prints online and at arts and music festivals-Attained associate's degree in Information Technology and professional IT certifications (CompTIA A+ and Network+) to supplement creative work

Hillsboro, OR

-7-month contract position at Wells Fargo-Completed project to reduce backlog of several thousand complaints to zero-Accurately routed cases from first interaction to final resolution based on complaint type and severity-Performed research and analysis on cases to create documents for regulatory record keeping-Volunteered for special projects, overtime.

Gaithersburg, MD

-Hired, trained, and supervised a team tasked with daily quality control operations-Provided prompt feedback to direct reports and identified opportunities for growth-Acted as subject matter expert on wholesale gas and diesel pricing, fuel product specifications, and fuel terminal locations in the United States and Canada-Served as point of escalation for.

Gaithersburg, MD

-Designed, maintained, and executed quality control processes on multiple content databases-Implemented automation processes to increase efficiency and eliminate manual data entry-Performed critical analysis to identify faulty data and to address specific customer inquiries-Provided technical support for internal systems and proprietary software-Assisted.

Rockville, MD

-Provided prompt and courteous customer service for multiple publications, products, and services-Utilized excellent written and verbal communication skills to quickly meet customer needs-Completed project to migrate all customers from legacy system to updated content delivery system-Set up and maintained customized data feeds-Performed monthly audits of.

Bachelor Of Arts - Visual Arts, Imaging And Digital Arts, Animation, Art History

Associate Of Arts - Information Technology, Software Development, Web Design And Development, Mobile Applications Development