John (Jay) Sefcovic Email & Phone Number

Pueblo, Colorado Area

• Sales Managemento Manage Sales Territory - responsible for all aspects of growing unit sales, margins, revenues and overall market share in Pueblo, El Paso and Teller Counties. - Manage and build partnerships through customer satisfaction with new and existing accounts- Match customer with the best possible 4Rivers/John Deere solutions to best meet the customers budget and needs.- Attend industry trade shows – Stay abreast of new innovative equipment related to John Deere, its suppliers and competition. • Customer Service and marketingo Provided best in class service to customers - Coordinate with service on time delivery of equipment, parts and service.- Listen to customer, develop trust and partnerships by understanding customer needs and wants while providing best, most economical John Deere solutions.- Communicate and inform customers of John Deere Solutions – Develop marketing campaigns and communications with both new and existing customers.- Worked internally with Parts and Service to achieve together the greatest customer experience and satisfaction with 4Rivers and John Deere products. • Financialo Manage territory budgets and projections- Responsible for managing and achieving corporate goals related to targeted product sales, margins, and market share.- Present explanations associated with any deviations to budgeted and projected sales goals for assigned sales territory.- Manage, serve and build on customer relationships and satisfaction after the sale.

Pueblo, Colorado Area

Reported directly to the VP of Sales and Marketing to provide best in class sales and service while achieving low cost, value-added products and customer service solutions. Managemento Managed the Service, Lease Administration and Traffic Departments with an overall staff of 10 employeesCustomer ServiceProvided world class service to customers in over 30 countries -Oversaw the delivery of machinery and parts utilizing state of the art forecasting, scheduling and planning, inventory control, marketing and customer service analysis tools.- Developed partnerships and customer interaction processes to ensure complete understanding of customer requirements.-Worked internally with Manufacturing and Engineering to achieve together the greatest customer satisfaction trough product development, design and delivery. Financialo Budgeting- Responsible for coordinating, assimilating, preparing, and presenting worldwide annual budgets, quarterly projections/ forecasts as well as 5 year sales and service plans to executive staff. - Responsibilities included monitoring and reporting on ongoing P@L performance Financial Analysis- Prepared paybacks and other financial analysis to determine pricing and viability of revenue generating projects and equipment.Corporate Operating System Upgrades- Key figure in developing and implementing the core systems for forecasting and managing Customer Service utilizing J.D. Edwards E1 software and Hubble software.Financial Analysis-Prepared paybacks and other financial analysis to determine pricing and viability of revenue generating projects and equipment.Corporate Operating System Upgrades- Key figure in developing and implementing the core systems for managing Customer Service utilizing J.D. Edwards E1 software and Hubble software.

Pueblo, Colorado Area

Promoted to work with the VP of Sales and Marketing to lead Sales/Service Parts Administration to deliver best in class customer service, by improving processes, eliminating waste and delivering customer service parts and machines economically and on time.Customer Serviceo Oversaw Service Parts Administration, order management, customer service support, scheduling, and sales providing complete customer satisfaction.o Forecasting-Led campaign to establish repeatable annual parts ordering calendars. Reported on forecast accuracy. Improved accuracy on critical parts by over 20%, reduced “hot”, unplanned orders by 35% and total orders by over 50%.Managemento Directed and managed day to day Service Parts and Traffic Departments activity for team of 5 employeeso Maintained staff, recruited, selected, counseled, oriented, trained and provided personal and professional growth opportunities.Process Improvementso Defined and recorded processes monitored and measured effectiveness. Solicited administrators for ongoing process improvements

Pueblo, Colorado Area

Managemento Directed team of 5, 3 material buyer/planners and 2 clerks responsible for planning and managing inventory and all materials to meet production schedules/requirements.o Developed team KPI’s and metrics to measure performance against defined goals for service, cost and inventory levels.o Negotiated pricing, payment terms and stocking agreements with key vendors. Inventory control & vendor managemento Managed and planned over $20 million of inventory to support customer service, capital and reconditioning build schedules.o Scheduled materials with over 350 vendors to meet on time customer demand and targeted inventory levels. o Assisted procurement - qualified and ranked vendors based on quality, on time delivery and price performance. Scheduleo Managed and planned materials and labor to meet all project schedules for machine & fabrication shops to meet customer demand.