John Sepnio Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

Supports, tests and repairs desktops, laptops and POS registers including monitors, printers, and software applications.Provides onsite and remote technical support to the company’s computer system, network and voice infrastructure.Imaging laptops and desktops using PXE and deploying to stores and users.Answers and logs IT help desk calls for proper troubleshooting.

Pasadena, California, United States

Resolves customer service issues while taking meal orders over the phone.Answer questions within the scope of practice and refer complex questions to appropriate persons, while maintaining patient confidentiality. Makes critical decisions while helping the patients place their meal order and offers alternative meal choices and makes decisions on substituting items according to the diet prescription.Reviews the computer printouts for discrepancies and the need for call backs, while ensuring adherence to all diet prescriptions.Analyze the daily menus and report any discrepancies in nutrition, or problems and concerns with patient meals to the Clinical Nutrition Manager.Effectively communicates with the Food and Nutrition Team when service needs from departments, physicians, or patients are received by the Call Center. Maintains excellent communication with nursing and support services leadership.Process new diets and changes as required.

Los Angeles County, California, United States

Monitored and troubleshoot election equipment that included BMDs, ePollbooks, BAM printers, UPS, and Router.Recorded incidents and opened and closed tickets accordingly using AWS Cherwell Ticketing System and according the Chain of Custody.

Glendale, California, United States

Organized and prioritized workflow for maximum production and adapt to changing priorities that result in always on-time service and excellent patient food service. Obtained patient/resident food preferences and build rapport to effectively anticipate resident needs and provide excellent service. Update Registered Dietician on any changes on the residents’ diet as well as food preferences that lead to accurate and great food service.

Assisted in resolving departmental administrative problems by identifying, analyzing and focusing on the nature of the problem, collecting and interpreting data, determining alternative solutions and consequences, recommending a course of action, and preparing reports and documentation as necessary. Aided in office coordination by copying, filing, scanning, & file/record documents that resulted in a clear, concise file management system.Involved in specialized personnel activities such as employee selection, classification, recruitment, training, counseling, and affirmative action programs.