John Serbicki Email & Phone Number

Pittsburgh, Pa

• Manage the execution of the supplier enablement workstream• Assist clients with consultative decision making to realize the full potential of their SAP Business Network program• Lead regular status meetings and deliver an analysis of project metrics• Forecast measurable business objectives• Educate and train clients on the value and functionality of the SAP Business Network• Coordinate internal cross-functional resources• Serve as a knowledge expert and communicate opportunities to bring business impacting value to customers on the SAP Business Network• Accountable for executing against the project timeline while meeting customer goals and objectives

Pittsburgh, Pa

• Promoted to senior position in March 2017 after consistently strong performance reviews• Subject matter expert for Light Account, a new product offering• Member of Release Readiness Counsel (review new features and determine their impact on the Supplier Management Organization)• Played a critical role in working to resolve issues preventing collaborative commerce • Interacted with targeted internal teams to offer unsupported customers programs for which they would otherwise be ineligible• Worked with internal and external teams to manage strategic initiatives, yielding additional Ariba Network transaction volume and more collaborative e-commerce • Provided education and training to both buyer and supplier customers on the Ariba Network• Supported and promoted electronic supplier integration • Actively identified, contributed, and facilitated continuous improvement and best practice efforts• Participated in the interview process and training of new employees

Pittsburgh, Pa

• Served as a knowledge expert and communicated opportunities to bring business impacting value to customers on the Ariba Network• Interacted with both buyer and supplier customers providing education and training on the value of the Ariba Network• Accountable for executing against the project timeline while meeting customer goals and objectives• Identified issues, potential risks and opportunities while working with a high degree of autonomy to address, escalate or handover within and across teams as appropriate• Ran weekly reports and delivered analysis of project status to customer with firm action plans to address stalled enablement areas, including transacting potential• Ran internal alignment calls to ensure internal resources that impacted enablement work stream were on same page and on track• Forecasted projected enablement activity • Facilitated and participated in cross-functional collaboration with customer• Managed top enabling accounts globally in Q4 2014 and Q1 2015• Successfully managed internal team conflicts while ensuring results did not suffer• Proactively mentored new team members • Promoted in first year

Greater Pittsburgh Area

Project AdministratorInstallation, Testing, and Commissioning DepartmentRail Control Solutions Division• Organized technical and financial data including field requests, help desk work orders, Maximo requests, etc.• Interfaced with various project managers within Rail Control Solutions and Systems divisions to generate and maintain purchase orders for field requests and help desk accounts• Generated and communicated daily, weekly, and monthly expectations• Served as backup for the Installation, Testing, and Commissioning Manager by attending monthly operation reviews to report departmental activities and associated status• Worked with other engineering functions to report and solve failures that occurred on various projects

Greater Pittsurgh Area

Financial Analyst / Customer Service RepresentativeBombardier (Locomotives and Equipment Division)Key Member of Aftermarket Sales and Bid Proposal Teams ($30M - $40M Annual Sales)Financial Responsibilities:• Provided financial support and price calculations for bid review on major projects ($10M - $15M average sales value)• Managed accounts receivable (collections / forecasting / cash planning)• Tracked and reported monthly cost center expenses• Prepared various financial reports / graphs on a monthly basis• Prepared monthly invoices for internal sales• Forecasted revenue and sales for Aftermarket Sales DepartmentSales Representative / Customer Service Representative Responsibilities:• Requested quotes from suppliers and set pricing based on internal sales guidelines• Obtained and distributed drawings and bills of material for use during quoting process• Managed delivery schedules for various accounts• Updated / maintained various websites on company intranet• Core member of IRIS (International Railway Industry Standard) (i.e. ISO 9001) implementation team representing Aftermarket Sales Department• Initiated major cost improvement via replacing manual filing with e-filing within SAP

Greater Pittsburgh Area

• Prepared HUD statement within one hour of receiving request from loan officer• Calculated payoffs for mortgages and judgments• Determined what mortgages and judgments need to be paid through loan proceeds• Completed tax certifications by determining tax payoffs and tax status• Determined if taxes need to be paid through loan proceeds• Calculated document recording fees, mortgage tax, and intangible taxes• Determined what fees can be charged according to specific state regulations• Read title report and place pertinent information on the HUD statement

Greater Pittsburgh Area

• Recruited and hired new appraisers and abstractors• Coordinated appraisals for individuals in different time zones• Tracked productivity and ran reports• Counseled vendors on their performance and would advise them on how to improve their productivity when needed• Negotiated appraisal and title search fees• Completed title searches online• Trained numerous new employees• Wrote title reports• Reviewed title and appraisal reports

Ba, Economics

Certificate, Mba Essentials