John Serda Email and Phone Number

Direct engagement with sales & support for SOUTHWEST Airlines Customer's through out the US

100% Volunteer for Tracy California Youth National Basketball League

Coordinate and execute dealership websites (Car For Sale, V12, Craiglist, Car Fax)Submit New deals to Golden1, Westlake Financials, Tops Financial, Wells Fargo, Lincoln Financial, Greater Access With Great success no roll backsSubmit car deals directly to financial institutions using Dealer Center, Dealer Track, & Dealer Click Offer ALPHA extended warranties to consumers along with Gap Insurance Responsible for accounts receivable/payable and BankingDirect Sales

Manage Twenty Six Home Depot Stores accountsCoordinate and execute product promotionsContact and coordinate product installationSet up and maintain special store events Product Knowledge Training to Home Depot AssociatesDirect Sales with Home Depot Consumers

Provide OSHA regulated/approved safety training courses to company crew’s Communicate/support on site superintendents with quality control updates and best practices for FLAT work installationsAdvocate process Improvements, research product training, and troubleshooting techniquesPurchasing building materials and supplies for production projects Write up extra/change orders for clientsClients include public and private building companies

Responsibilities range from business scheduling, Drove Ford 450 Super Duty Truck gross combined weight 33,000 and Schwing SP750 Concrete pump (7,850 weight equipment) to various job sites throughout Northern & Central California, equipment maintenance, payroll, State Compensation Insurance, Internal Revenue Service, Interviewing potential employees, and advertising.

Responsibilities range from System Integration, Application Support, Remote Diagnostic Services, System Administration Tasks, and Tier III phone support to Field Service Representatives on AVAYA/OCTEL Aria 250/350, Serenade 200/300, and OPC 100 Messaging Server Platforms. Continual focus on achieving quick and professional resolutions to client’s voice mail issues, while earning customer satisfaction and leadership role with fellow Diagnostic Engineers.Achieving Results, determination regardless of time and day finding quick/friendly resolution for Avaya’s Clients voice mail issues is Customer Satisfaction Guaranteed.Advocate Improvement, seeking product training along with new industry trouble shooting techniques for the ever changing support with convergence market.Communicate with clients and field service representatives regarding important updates and best practices addressing voice mail and public exchange services technical issues.Maintain a high dialogue of severity and confidentiality in supporting very important clients and government agencies Voice Mail Global Operations.

Maintained a large territory servicing Toshiba Network Printers, Fax Printers, Mid volume and High Volume Duplicators Developed and implemented a territory management framework and maintenance procedures for new hires in order to improve the efficiency and effectiveness of quality for our client’s services.

Implemented new installations and maintained a field territory of thirty-five high volume duplicators on customer sites. Resolved problem accounts by improving system performance and customer relations.Participated and exceeded forecasted goals by 5% while maintaining a rating of 99% of customer satisfaction.Managed and controlled parts inventory for duplicators.Scheduled, installed, maintained, and monitored system upgrades and modification.