John Setzer Email & Phone Number

Trophy Club, Tx

Fort Worth, Tx

Administer technical direction in overseeing the daily administration of enterprise network; installation, configuration troubleshooting, and maintenance of network hardware; recommend changes to improve operating efficiency.Coordinate cross-functional group activities, develop project schedules, monitor progress, and serve as the single point of contact for problem resolution.Evaluate new network equipment solutions and present findings to upper management; provide cost analyses and strategic purchasing recommendations; implement new technologies, products and services.Initiate the analysis and troubleshooting of local and enterprise wide network outages; collaborate with Access providers to restore service. Coordinate and facilitate software application training for employees; provide support to helpdesk.Work with various Cisco switches; 65xx, 45xx, 35xx, 29xx Routers 18xx, 29xx, 17xx, O/S Win7, XP, Linux

Directed and oversaw the proactive and reactive fault management duties of the U-Verse network for AT&T's IPTV initiative; Managed the coordination and implementation of network change management processes through internal and external organizations ensuring limited network outages. Identified and implemented preventative solutions in regards to potential outages through alarming and the random surveillance of network elements. Collaborated with all levels of technical support groups to analyze and resolve technical issues within the IPTV network.Mentored and provided guidance to new team members through the facilitation of training and development.Initiated alarm validation and investigation using Microsoft Operations Management (MOM).Led outage calls and provides detailed status reports to Senior Level Management regarding outage resolution.Analyzed and evaluated error logs to troubleshoot problems and identify Reason for Outage (RFO) occurrences.MANAGER ~ Network Planning-Transport; Managed and oversaw the evaluation of facilities and equipment and expansion projects of the existing network. Developed and delivered facility design and routings for the aggregates for each type of service. Analyzed various networks and formulated relief alternatives as well as identified triggering events, while establishing approximate relief dates. Conducted investment analysis to determine appropriate capital expenditures on facilities and equipment.Led and facilitated complex negotiations with multiple workgroups, both internal and external, on issues related to meeting customer service demands and network augments.Analyzed and reviewed vendor proposals for the placement of equipment guaranteeing efficient use of capital.MANAGER ~ Engineering Implementation-Transport (2003-2005)Managed and directed the installation and placement of Transport equipment for fifteen central offices from project inception to completion.

Directed and oversaw the capacity management of the existing network ensuring customer orders were filled by the desired due dates using the most efficient transport methods. Submitted input regarding the best use of capital expenditures for building out the network. Executed daily support to the Circuit Provisioning Center, Outside Planning and Network Operations. Responded and coordinated short interval demands and requests for equipment and facility routings.Evaluated and resolved any held orders working directly with IOF Planners and Network Engineering groups. MANAGER ~ Interoffice Facilities Planning; Managed the planning and implementation of Sonet systems and relief for fiber optic systems for over 20 Central Offices in the Dallas/Fort Worth and out state areas. Coordinated project tasks with Switching, Transport, Outside Plant, Network Sales Support and Marketing. Directed the project management of all Digital Cross Connect Systems (DCS) in the Dallas/Fort Worth metro area as well as triggered the appropriate relief projects as required to ensure spare capacity existed. Acted as Team Lead for the capacity management of over 170 Project Pronto Optical Concentration Devices (OCD) in a five state region.Created and developed detailed network designs for Network Sales Support, Marketing and CLEC Interconnection groups. Recommend network changes and Sonet ring modifications to optimize the network while minimizing the impact of network failures.Increased IFCPC on-time response from 86% to 94%; developed the use of Microsoft Visio for the TPIP process. Reduced blocked Digital Cross Connect Systems from 9 to 1 by efficiently managing growth and expansions.Acted as POC for all Digital Cross Connect system planning issues in the Dallas/Fort Worth area. Extensive working knowledge of Sonet IOF Rings, OC48 nodes, OC192 nodes and Tirks.

Doctor Of Law (Jd)

Bachelor Business Administration, Finance