John Severo Email & Phone Number

**NFT, P2E, Token, Web 3.0 Promotion/Marketing, and Handling a team of Professionals**- Discord: Community Management, Engagement (Shilling), Moderation, Discord Server Creation, Bot installations, Organic DMs, etc.- Twitter & Instagram: Traffic, Organic DMs, Posting of Content, etc.- Telegram: Community Support, Moderation, DMs, and Shilling.**Real Estate**- Cold Calling, Appointment Setting, Lead Gen, Phone Support (Inbound & Outbound) - Email and Administrative Tasks- Social Media Management- Team Manager: Cold Callers and Appointment Setters**Call Center / BPO**- Customer Service, Sales, Technical: Manager, Team Leader, Support Specialist- Quality Assurance- Recruitment- Human Resource**E-commerce**- Email Support: Zendesk, Freshdesk, Zoho, Unified Commerce- Order Entry (Magento and Shopify)- Live Chat

Philippines

Philippines

Philippines

Texas, United States

Website: https://www.txmortgageadvisor.com/Twitter: https://twitter.com/TMAofTexasLinkedIn: https://www.linkedin.com/in/donald-brown-6a042ab/Facebook: https://www.facebook.com/TrustedMortgageAdvisorsofTexasWhatsApp: 14093329313Calendly: https://calendly.com/texasmortgageadvisor/vendor-meeting?month=2021-08Skype: donald.brown.houston

* Onboarding system training* Call and Sms response monitoring* Script and sales training of new recruits*TimeDoc review of hours worked vs Screen shotsand anything else related that may come up

Hiring, training, coaching, and leading call center representatives as they provide support for customers.Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representativesLeading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.Assisting other management team members in identifying trends and establishing call center goals.Ensuring staff members are achieving desired service levels and taking corrective action, as needed.Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.Authorizing replacements or refunds.Taking on other tasks or projects to support employees, other managers, and call center operations.Data Management, uploading and removing of data in the dialer based on the current performance of the data setPhone Number Management, purchasing, adding, removing numbers based on the health of the numbersDevelops call center systems by developing customer interaction, planning, and controlling implementations.Accomplishes organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.- Weekly goals- Quarterly goals- Annual goals

New York

-Social Media Managers are responsible for planning, implementing, managing and monitoring company's Social Media strategy in order to increase brand awareness, improve --Marketing efforts and increase sales.-Monitoring company brand and building brand awareness on social media.-Responding to comments on social media.-Overseeing customer service provided via social media.

Long Island

❖ Establish relationships with qualified leads usually by way of cold calls, with the purpose of setting up appointments. ❖ Contact potential customers by phone to explain products, services and purchase information about properties for sale. ❖ Duties include follow-up correspondence with customers, training of newly hired appointment setters and communication with local businesses to arrange for donations or to plan events