John Smith-Gillespie Email & Phone Number

Monterrey, N.L., Mx

San Pedro Garza García, Nuevo León, Mexico

Responsible for the delivery of services related Managed Teams and BPOs services for US clients.• Ensured on-time delivery and client satisfaction by meticulously managing assigned projects, conducting thorough follow-ups, and tracking key delivery metrics.• Developed and defined short-term strategic objectives aligned with overarching business goals to drive operational success.• Maintained stringent control over project profitability, closely monitoring Return on Investment (ROI), and meticulously tracking annual and monthly Key Performance Indicators (KPIs) for income versus cost.• Proactively engaged with clients to identify new business opportunities, leads, and effectively managed services forecasting.• Implemented robust controls in collaboration with service managers and clients to assure and enhance service quality.• Formulated strategic long-term and short-term transition objectives to seamlessly align with evolving business objectives.Highlights: .NET. JAVA, COBOL, teams, Agile teams service for development and maintenance projects, T&E services, QA, healthcare related projects.

Monterrey, Nuevo León, Mexico

Responsible for the delivery of services for Monterrey related to Software Factory and BPOs services.• Creation of comprehensive RFP/RFI documents, ensuring precision for both new and existing customers, novel services, projects, and BPO initiatives.• Orchestrated effective oversight of project profitability, meticulously tracking ROI and monthly KPIs, while maintaining a vigilant eye on income versus cost dynamics.• Implemented a robust system for monitoring customers' billing information, strategically identifying billing requirements and timelines to streamline the invoicing process.• Proactively engaged in customer follow-ups to pinpoint emerging opportunities and leads, concurrently managing and fine-tuning services forecasts for optimal strategic planning.• Established and executed stringent controls in collaboration with service managers and customers, fortifying service quality assurance measures for sustained excellence.Highlights: NET. JAVA, COBOL, RPG ILE teams, software factory service for development and maintenance projects, T&E services, and Delivery of production support teams.

Monterrey, Nuevo León, Mexico

Mange various lines of software services and control operational margins set by Direction, responsible for services related to software factory in Monterrey, Mexico.• Establishment of a Software Factory operation for a new client, showcasing strategic acumen and project initiation expertise.• Crafted comprehensive and articulate software solution proposals, ensuring clarity and alignment with client requirements.• Demonstrated effective leadership by recruiting, selecting, orienting, and training staff, fostering a safe and secure work environment, and providing avenues for personal growth.• Upheld service excellence by establishing and enforcing rigorous organizational standards, contributing to a culture of quality and client satisfaction.• Orchestrated seamless coordination of resources, timetables, and software deliverables, while proactively managing risks through strategic planning.• Successfully managed workloads and optimized resource capacity, aligning operations with both monthly and yearly commercial goals.Stack: .NET. JAVA, COBOL, RPG ILE teams, software factory service for development and maintenance projects, T&E services, and Delivery of production support teams, PMI.

Monterrey, Nuevo León, Mexico

Lead various technical teams throughout the different stages of the software lifecycle for a software factory, for client multiple business lines, while assuring resources allocation. • Conceptualized and engineered application solutions tailored to meet the specific needs of clients, IT, and end-users, adhering to rigorous architectural specifications.• Established and refined clients' and users' requirements, providing comprehensive design solutions.• Collaborated with clients to define team deliverables, offering precise estimates for requirements/deliverables in terms of time and effort.• Oversaw the end-to-end process of deliverables, ensuring strict quality assurance standards were met before client delivery.• Demonstrated proficiency in resource allocation and meticulous schedule planning for streamlined project execution.• Conducted thorough evaluations of various software methodologies, including SCRUM, RUP, and PSP, to optimize the development cycle for project teams. Stack: .NET. JAVA, COBOL, teams.

Monterrey, Nuevo León, Mexico

• Conducted meticulous Requirement Analysis through comprehensive documentation, aligning with Use Case Scenarios.• Executed precise Function Point requirement estimations, ensuring accurate project scoping.• Crafted tailored Solutions based on the unique needs of clients and stakeholders, demonstrating a client-centric approach.• Developed Web/Windows solutions utilizing client-server architecture and MVC patterns, contributing to efficient and scalable systems.• Led end-to-end processes, including design, development, and unit testing, adhering to defined functional specifications for project success.• Played a pivotal role in maintaining system integrity by promptly identifying and correcting bugs.Technology Stack: .Net, C#, VB.NET, JavaScript, ASP.NET, Git, SVN, Subversion, VB Script, SOAP, XML

• Document Requirement Analysis based on Use Case Scenarios• Function point requirement estimation • Design Solutions based upon client/actors needs.• Design and develop, unit testing. Requirement from defined functional specifications.• Bug correction in production systemsTechnology Stack: .Net, C#, VB.NET, JavaScript, ASP.NET, Git, SVN , Subversion, VB Script, SOAP, XML

Diplomado En Administración De Proyectos, Administración De Proyectos

Preparación para la certificación del PMI

Master Of Business Administration (Mba), Finance, General

MANF

Computer Science Engenieer, Computer Software Engineering

ISC - Ingeniero de Sistemas Computacionales