John Shaffell Email & Phone Number

Remote

La Grange, North Carolina, United States

-Manages inbound calls for tire dealers and customers needing roadside assistance, ensuring that every caller received prompt and friendly service. -Operates phone and ticketing customer relationship management (CRM) system for two roadside support programs by …, prioritizing cases in both to resolve all cases within 2 hours.-Maintains strong and long-lasting relationships with clients by providing excellent customer service to ensure all customers are pleased with their experience.-Orchestrated 50-150 outbound calls and 20-50 emails daily to set up immediate service.

-Communicated with hundreds of customers in person and via telephone to answer questions, process transactions, and resolve issues using concise judgment and problem solving skills.-Collaborated with 50-100 third-party vendors and loan branches daily to ensure all Appraisal Independence Requirements were met by handling and monitoring all communication between the two parties.-Established relationships with hundreds of clients and vendors by providing superb customer service through active listening, providing personalized support, and following up consistently.-Created detailed Excel spreadsheets, 5 - 10 times a week, to place and closely track appraisal orders sent through the Content Management System pipeline with, increasing the team’s efficiency by 75%.

Rancho Cordova, California, United States

Folsom, California, United States

-Prioritized the customer experience by communicating effectively with a positive attitude and solving any problems that arose, serving over 100 customers daily.-Oversaw closing duties for concessions, including office cleaning and maintenance and merchandise stocking.-Collaborated with multiple managers daily with great teamwork and communication skills to determine final counts of cash registers for the nightly cash drop.

Google It Support Professional Certificate, It Support

Google IT Support Professional Certificate -Skill development includes troubleshooting, customer service, networking, operating systems.

High School Diploma