Hired to lead planning and management of technical training programs for a North America software product launch. Conducted needs assessments to determine client knowledge gaps and developed training material in response. Acquired in-depth product expertise to support and reduce client demand on Sales and Implementation teams. - Led global cross-functional teams to evaluate effectiveness of global training materials and determine relevance for North American product launch. - Created… Show more Hired to lead planning and management of technical training programs for a North America software product launch. Conducted needs assessments to determine client knowledge gaps and developed training material in response. Acquired in-depth product expertise to support and reduce client demand on Sales and Implementation teams. - Led global cross-functional teams to evaluate effectiveness of global training materials and determine relevance for North American product launch. - Created first enterprise-wide inventory of ~250 global training materials for North America product line; defined topics, modalities, and developed training plans and timelines. - Created ~100 e-learnings, procedures, quick reference guides, micro learnings and videos for clients, as well as an internal audience of 1,500, designed to reduce internal attrition by 10% and achieve client approval scores of 95%.- Facilitated webinars to train new hires and internal personnel on software functionality, enabling them to provide faster and more accurate client support.- Directed multiple trainers in the development of videos and documentation.- Developed structured learning pathways for over 100 online learning library materials, improving learner navigational efficiency and accelerating course completion times. Show less

Facilitated courses, created e-learnings, wrote manuals and managed LMS for mortgage servicer. Ran new hire onboarding explaining Selene operations and company software, utilizing Instructor-Led Training (ILT) and Virtual Instructor-Led Training (VILT) formats. - Conducted target training for impacted teams on changes to processing systems and procedures.- Utilized Captivate and Storyline to develop e-learnings on mortgage and regulatory topics for release to 1000+ employees.-… Show more Facilitated courses, created e-learnings, wrote manuals and managed LMS for mortgage servicer. Ran new hire onboarding explaining Selene operations and company software, utilizing Instructor-Led Training (ILT) and Virtual Instructor-Led Training (VILT) formats. - Conducted target training for impacted teams on changes to processing systems and procedures.- Utilized Captivate and Storyline to develop e-learnings on mortgage and regulatory topics for release to 1000+ employees.- Created comprehensive manuals, job aids and PowerPoint decks for new hire, system and safety training.- Managed the organization’s LMS, including loading content, creating automatic notices and managing reports.- Collaborated with SMEs across the organization while designing materials, including members of Risk, Legal, Business Operations and IT. Show less

- Created e-learnings for healthcare software. Facilitated webinar sessions demonstrating new software functionalities.- Developed Captivate modules that educated ~10,000 employees on new software.

Designed training materials demonstrating Equator real estate software.- Pioneered the company’s first e-learning posted to YouTube by creating training videos for Equator mobile product, enhancing accessibility and engagement.- Initiated the company’s first e-learning training for internal personnel by creating modules educating employees on Equator’s time-tracking program, saving two hours of classroom time.- Maintained 23 e-learning modules comprising Equator’s online Agent… Show more Designed training materials demonstrating Equator real estate software.- Pioneered the company’s first e-learning posted to YouTube by creating training videos for Equator mobile product, enhancing accessibility and engagement.- Initiated the company’s first e-learning training for internal personnel by creating modules educating employees on Equator’s time-tracking program, saving two hours of classroom time.- Maintained 23 e-learning modules comprising Equator’s online Agent Certification Program on the company LMS. Show less

Facilitated and designed training for loan servicer. Developed content for leadership orientation seminars, explaining the operations of each department at QBE First. Supervised and mentored junior trainers, including writing performance reviews.- Created training guides for multiple software programs, detailing the functionality of QBE First software used by 600+ employees nationwide.- Wrote procedures for step-by-step processing of insurance documents, utilizing SharePoint for… Show more Facilitated and designed training for loan servicer. Developed content for leadership orientation seminars, explaining the operations of each department at QBE First. Supervised and mentored junior trainers, including writing performance reviews.- Created training guides for multiple software programs, detailing the functionality of QBE First software used by 600+ employees nationwide.- Wrote procedures for step-by-step processing of insurance documents, utilizing SharePoint for document management.- Facilitated new hire classes and managed onboarding process, ensuring new hires met 100% of quality standard.- Utilized Captivate to create simulation of production environment, saving five hours of IT prep time per class.- Managed training projects such as the rollout of new systems, coordinating with Systems Analysts, IT, Account Management, Operations, Clients and others to design training. Show less