John Shane work email
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John Shane personal email
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Operational Excellence, OPEX MBB -- Continuous Improvement Manager, Lean, Six Sigma from shop floor to boardroom, and Business Process Management (BPM)Experience managing Customer Success, Customer Care, and Customer Insight,Supply Chain Management -- Inventory Management, Vendor Management, Distribution Center,Thought Leader-- Critical thinker, unique perspective, worldview Driver of Change-- Builds coalitions, challenges status quoTested Strengths-- Deliberative, strategic, empathy, context, inclusionSystems Thinking-- Understands linkages and interactions between sub-processesExperience-- inventory management, forecasting, people leader, call center, customer satisfaction, customer service, distribution center, eBusiness, financial analysis, innovation, mentoring, quality control, dashboards, reports, statistical process control, strategy, data analysis
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Director Of Project Management OfficeErmco-Eci Oct 2024 - PresentDyersburg, Tn, UsResponsible for establishing and leading the Mfg/Ops PMO to ensure projects are executed effectively and align with the organization's strategic objectives. Accountable for developing and implementing enterprise-wide standards, templates, governance, and training to ensure project management maturity aligns with strategic goals. -
Principle Consultant, Continuous ImprovementT Exponents™ Sep 2020 - Oct 2024Mercer Island, Washington, UsOperational Excellence, (OPEX) Master Black Belt and Lean, Continuous Improvement Leader. Areas of expertise include Lean and Six Sigma deployments, Forecasting, Inventory Management, Demand Management, Product Returns, Customer Care, Customer Success, Voice of the Customer, Program Deployment, Project Management, assessments, and data analysis. -
Business Operations Planning ManagerNike Nov 2022 - May 2024Beaverton, Or, UsResponsible for headcount planning and budget management for, a 400-person Digital Transformation team within Nike Global Technology. -
Operational Excellence Master Black BeltTrailhead Business Consulting Apr 2020 - Dec 2022Dynamic professional and Master Black Belt with progressive experience in directing complex projects, developing strategies and leading high-performance teams. Adept at cultivating partnerships and bridging organizational boundaries. Specialized knowledge in Continual Improvement (CI), Lean, Six Sigma, Operational Excellence, Measurement, System Evaluation (MSE), Design of Experiment (DOE), Voice of the Customer (VOC), Forecasting, and Inventory Management, to consistently transform business, improve operations and increase profitability. Available for engagements in Chicago and nationally. -
Senior Director Of Continuous ImprovementCorecentric Solutions, Inc. May 2022 - Nov 2022Carol Stream, Il, UsLeading Continuous Improvement for Supply Chain solutions to sustainability challenges for premium technology brands. Onboarding new customer programs by leading cross-functional program deployments, including product engineering, system development, data integration, industrial engineering, warehouse operations digital marketplace, reporting, governance, and overall workflow. Brand/programs, include Miele, LG, Breville, Visual Comfort, and SimpliSafe. -
Production Systems CoachRedzone Production Systems Oct 2020 - Apr 2021Miami, Fl, UsDeploying Production Operating Systems in Food and Beverage industry, including set-up, reporting, change management, training, and continuous improvement. -
Director Of Operational ExcellenceCorecentric Solutions, Inc. May 2017 - Feb 2020Carol Stream, Il, UsDeployed Operational Excellence program in 2017Established a Project Management Office (PMO) in 2018
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Supply/Demand Improvement ManagerWhirlpool Corporation Jan 2013 - Aug 2016Benton Harbor, Michigan, UsLead an eight person Inventory Planning team. Responsible for maintaining 30k+ SKUs, multimillion dollar inventory.Project Leader, SAP Inventory Management systems, and continuous improvement.Improved performance by 58% in the first half of 2014 -
Six Sigma Master Black Belt And Project ManagerWhirlpool Corporation Jan 2005 - Dec 2013Benton Harbor, Michigan, UsLead cross functional project teams to drive radical change:Customer satisfactionCost leadershipCycle time, Lead timeDefect reductionAchieve results by employing the right mix of tools:Six SigmaLeanInnovationChange ManagementMargin AccelerationProjects include:Consumer direct sales freight margin analysis: $1mComputer board remanufacturing process redesign: $2m; Reengineer service/repair process to cut cycle time by 50%Reduce product damage $500k by coordinating delivery and service Design of Experiment (DOE) to discover interacts between key service variablesLean value stream analysis of service parts delivery system to lower lead time
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Senior Business AnalystWhirlpool Corporation Nov 2004 - Feb 2005Benton Harbor, Michigan, UsLead project to improve the process for responding to safety related customer complaints by eliminating duplicate process steps and changing systems to facilitate actionable reportingAnalysis of customer product registration card return rates to identify variation by sales channel and brand
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Business AnalystWhirlpool Corporation Apr 2003 - Oct 2004Benton Harbor, Michigan, UsSave-a-Call Discovery Team --- Pioneered designed experimentation in a call center environment to help imbed a process for reducing unnecessary warranty service calls resulting in $3m savingsUsed statistical process control analysis to develop a reporting process for converting financial liability data into actionable quality improvement information
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Customer Service AnalystWhirlpool Corporation Jul 2002 - Mar 2003Benton Harbor, Michigan, UsAnalyzed link between discretionary customer service spend and customer satisfaction to adjusted call center guidelines to improve customer satisfaction Analyzed and forecasted $15m in customer service spending
John Shane Skills
John Shane Education Details
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Grand Canyon UniversitySix Sigma Science -
Andrews UniversityManagement
Frequently Asked Questions about John Shane
What company does John Shane work for?
John Shane works for Ermco-Eci
What is John Shane's role at the current company?
John Shane's current role is PMO Leader, MBB, MBA.
What is John Shane's email address?
John Shane's email address is js****@****ons.com
What schools did John Shane attend?
John Shane attended Grand Canyon University, Andrews University.
What are some of John Shane's interests?
John Shane has interest in Road Biking, Gardening, Yoga, Live Music, Alpine Skiing, Art, Gastronomy, Architecture, Cinema, Mountain Biking.
What skills is John Shane known for?
John Shane has skills like Six Sigma, Cross Functional Team Leadership, Continuous Improvement, Strategy, Analysis, Forecasting, Customer Service, Change Management, Lean Manufacturing, Process Improvement, Customer Satisfaction, Leadership.
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