John Shaw work email
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John Shaw personal email
Responsible for L&D and Internal Communications at Topps Tiles Group. Over 20 years experience in L&D at Santander (as Alliance & Leicester), Vodafone, Volkswagen, Black Horse (part of Lloyds Bank Group) and most recently 15 years at Topps Tiles.Experienced in delivering wide range of L&D content (product, process, systems, leadership and role specific content) to colleagues in sales, customer service, finance, warehouse up to senior leader level. Extensive project management including LMS/LXP delivery.
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Learning And Development ManagerTopps GroupCorby, Gb -
Learning And Development ManagerTopps Group Jun 2015 - PresentLeicester, United KingdomResponsible for the L&D team at Topps Tiles, also responsible for external relationships with training providers, colleges and awarding bodies..The L&D team are responsible for all Product, Process, Sales and Behavioural training & coaching across the Topps Tiles brands. They are also responsible for the roll-out of the Retail Apprenticeships at Level & Level 3 as well as ILM qualifications. -
Training And Internal Communications ManagerTopps Tiles Plc Jan 2015 - Jun 2015LeicesterResponsible for Product, Process & Sales Training within Topps Tiles.Also responsible for the Internal Communications team, dealing with all internal comms including the Company Magazine, Operational Updates, Organising Company Conferences and the Charity Partnership, which is with Macmillan Cancer Support. -
Central Support ManagerTopps Tiles Plc May 2012 - Jan 2015Leicester, United KingdomDirect responsibility for the Topps Tiles Customer Services, Web Support and Training Departments.Have faclitated the introduction of Vocational Qualifications into Topps Tiles including Retail Skills Level 2 (Diploma), Retail Management Skills Level 3 (Diploma) and the Young Apprenticeship ProgrammeResponsible working with external sources and suppliers to co-ordinate specialist knowledge training across the store network.
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E-Learning TrainerTopps Tiles Plc Oct 2007 - Apr 2012Topps Tiles
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Sales Training ConsultantLloyds Tsb Asset Finance Division Jan 2005 - Oct 2007Providing training support to the Blackhorse dealer network in respect of motor finance & insurance, both product and sales related.Design & delivery of bespoke training programmes for business partners through analysis of TNA.Design and Delivery of LTSBAFD induction training course.Attaining & maintaining relationships with business units with a view to increasing training penetration and revenue.Managing key business relationships in order to maintain and improve training fee income.
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Training ConsultantVolkswagen Group Mar 2003 - Jan 2005Providing support to the Volkswagen Brand in respect of TNA, training, evaluation, recruitment and online/e-learning development.Supporting the Volkswagen retail network in all aspects of recruitment, TNA, training, coaching and the development of modules to maximise potential, both team-based and individual.Delivery of the Volkswagen Leadership Development Programme (Management Qualification) in conjunction with external training partners.Effectively planned and organised train the trainer events for new initiatives.Achieved quality targets through the implementation of steps to improve processes and procedures.Evaluated and Implemented changes to optimise service whilst reducing costs.Design & Delivery for classroom including leadership, performance management, sales, aftersales, customer service, soft skills, technology, product knowledge and new product to retail and head office colleagues as well as major business partners & clients. -
Customer Services Team Leader/TrainerVodafone May 1999 - Mar 2003Design and delivery of training courses to customer service advisors.Design and delivery of management training programmes to the management teams.Resposnible for the management of upto 35 CSA's in a contact centre environment -
Customer ServicesAlliance & Leicester 1994 - 1999 -
Customer ServicesAlliance & Leicester 1994 - 1999
John Shaw Skills
Frequently Asked Questions about John Shaw
What company does John Shaw work for?
John Shaw works for Topps Group
What is John Shaw's role at the current company?
John Shaw's current role is Learning and Development Manager.
What is John Shaw's email address?
John Shaw's email address is js****@****s.co.uk
What skills is John Shaw known for?
John Shaw has skills like Training, Team Management, Training Delivery, Coaching, Performance Management, Leadership, Recruiting, Management, Management Development, Retail, Employee Training, Customer Service.
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