John Sheaffer Email & Phone Number

Syracuse, New York, Us

* Windows-based server management: Sharepoint, Exchange, Active Directory, WDS, Avaya, etc.* Deployment and support of VDI/VmWare virtualization on a Hyperflex platform. * Imaging, tagging, troubleshooting, and physical repair of Windows-based workstations, as well as printers, scanners, and medical devices (PFT, ECG, Holter, etc). * Software installation and support for Windows, Mac OS, Dragon & Dragon Medical One, and others. Microsoft Office support including licensing, installation, configuration for Teams, Word, Excel, Outlook, and etc. Adobe licensing, installation, troubleshooting, and other support. * General networking assignments such as cabling, switches, and AD authenticated bottom-up NAS installations. * Direct client, supervisor, and other end-user support when required (in-person, in clinic, and remote}.

Website design, coding, and in-person support. Ubiquity Unifi installation and management with Cat 6 hardwiring and terminations to 20 AP's on three floors - 24-port POE, UCK, USG, and training. PC hardware and software support. Project management with school board and all staff- planning/support for IT resources, including computer lab, networking, wireless printing, Chromebook repair and configuration, staff coaching/workshops. New website, SEO, and ad campaigns. Volunteer position.

Remote, on-site, and phone client support for office, hardware, training, and web technical assets. Emphasis on networking, Windows Server, Exchange Server, IIS, and File System deployment on the Windows Server platform. Web development and support (email, hosting, domains, SEO, image/logo design). Intense customer-facing interaction planning, executing, and supporting both enterprise and local IT resources.

Phone-based account management and client support: record-keeping/data, coaching and troubleshooting use of products/services, client relations, business logistics. Department management.

Basking Ridge, Nj, Us

Remote and phone-based troubleshooting and product/service support with clients. Hardware/Software, A/V, Web, Phone/VoIP, Antivirus, & client process support. Tier 2 escalations in Spanish & English. For each year at Verizon, we had the top-rated technical support team in the telecom industry.