• Cultivated executive relationships, strategic account planning, and business development.• Managed P&L in sales, operations, sales and revenue.• Drove global portfolio management partnering across SAP, Supply Chain, Customer Experience, Sustainability, Data and Analytics and Engineering practices.• Managed client relationships, delivery, account planning, and business development.• Led agile development services, delivery oversight, financial operations, and organizational improvement initiatives.• Provided coaching and mentorship on Agile practices, executive communication, emotional intelligence, and leadership.• Improved Associate Engagement Scores above company average.• Global coordination and collaboration to broaden portfolio and capabilities for major Retail and Consumer Products Clients.• Led associate incentive program to support training and certification.• Planned client workshops for Sustainability, Retail Forum and Account Planning.

-Drove alignment across product, marketing, operations and communications for all brand channels.-Managed and oversaw business, technology, special marketing event initiatives and calendars.-Identified process and communication gaps and implemented corrective actions-Aligned maintenance, inventory, promotion, pricing, reporting and budget.

Director Optical Demand and Program Management-Communication and relationship liaison between business and IT – developed strong partnerships with stakeholders, enabling collaboration and change management.-Managed inter dependencies among work streams and interfaced with the leads to resolve issues. -Escalated and managed issues and risks through resolution.-Portfolio and program management for in-store, point of sale and back office business initiatives.-Maintained project schedules, status reports, risk and issues logs.-Aligned and prioritized strategic business programs for point of sale, inventory management, Ecom and digital.Program Director Shanghai Shared Service Center-Led the initiative to standup a captive, shared service center in Shanghai, China.-Moved third party support to internal global shared service center.-Implemented teams to support quality assurance, application development, application support and master data management. -Determined and aligned service support model, metrics, and reporting.-Developed and presented executive level status and risk reporting.-Aligned leadership and international team members to ensure quality and customer service remained high during and after the transition.Program Manager IT Services-Designed, implemented, and managed ITIL practices around Release, Asset, Change, Problem, Incident, Vendor, and Request Management processesand application.-Realigned and grew quality assurance practices across point of sale, SAP and ecommerce applications.-Managed human resource applications as well as the program to outsource activities.-Implemented and managed Sarbanes Oxley Compliance.

-Implemented internal controls and drove Sarbanes Oxley compliance -Provided guidance and advised on design implementation for effective internal controls policies and guidelines.-Designed internal control framework, coordinated internal testing and reported results on controls -Achievements include: Successful implementation of compliance and controls with minimal deficiencies

-Managed, supervised, and executed internal and external control testing to identify business risks associated with technology-Developed recommendations to mitigate risks and process improvements-Performed Business Process (e.g., Revenue, Payroll, and Period Close) and Systems (e.g., Change Control, Security, Network, and Database) related audits for both external and internal audit clients.-Service clients in manufacturing, financial services, health care, governmental, construction, and retail industries -Planned, budgeted, staffed, and executed projects while developing and maintaining client relationships