John Sherby, Cfe Email & Phone Number

Santa Clara, California, United States

• Fraud product systems administrator delivering critical tool efficacy support, ensuring fraud platform integrity• Facilitate development and implementation of new online banking MFA solutions, delivering fraud testing requirements and documentation, increasing product awareness.• Conduct comprehensive root cause analysis research on Cyber Security requests of non-enterprise-related possible fraud incidents.• Increase monthly Tableau fraud trends report development utilizing a variety of fraud metrics, resulting in raised management and senior leadership awareness.• Development and implementation of new enhanced rules based on identified indicators, following comprehensive fraud data analysis, reducing false-positives.• Overhaul of fraud product policies and rules based on identified online banking ATO incidents initially undetected, improving detection.

Santa Clara, California, United States

• Spearheaded development, mentoring, and training of new Fraud Technical Research team, building out from one to four analysts in less than one year.• Developed and implemented streamlined processes, procedures, and training materials, while working with third-party vendors to improve fraud product efficacy, improving fraud product management, incident response, and fraud investigations.• Orchestrated and completed fraud product regulatory and internal audit tests quarterly, ensuring compliance standards were met.• Developed monthly Tableau fraud trends and analytics reports and delivered customized training to customer facing fraud teams, increasing productivity while reducing errors.• Identified over thousands of compromised credential stuffing attack users initially undetected, prompting comprehensive investigation and root cause analysis of fraud datasets, discovering new fraud indicators, increasing fraud detection.• Assisted development and implementation of new payments fraud monitoring and case management products, reduced manual reviews.

Santa Clara, California, United States

• Conducted hundreds of comprehensive investigations of user accounts for ATO, money laundering, malware infection and fraudulent electronic payments, demonstrating sound judgment, and decision making, resulting in zero losses while in this role.• Investigated over 100 BEC wire fraud scams, assisted in recoupment efforts, resulted in reduced fraud losses with over millions recovered.• Identified several questionable entities through BSA enhanced due diligence referrals for unusual activity investigation and filed over a dozen large dollar SARs.• Performed leadership duties, delegating assignments, conducting quality control audits, developing procedures, trainings and workflow optimization, mentoring new hires, increasing productivity and reducing errors across the team.• Presented monthly fraud investigation insights and trends reporting to senior leadership and compliance teams across the risk organization, increasing fraud awareness.• Assisted with the testing and implementation of a new fraud monitoring product, performed end user testing on a simulated test environment, and then executed a pilot test on a small number of live customer accounts.

Santa Clara, California, United States

• Investigated lost domestic and foreign wires for unusual and suspicious activity, recovered hundred of thousands in potentially missing funds.• Researched and processed over 4 dozen daily domestic and foreign exchange return wires using a variety of systems and tools to ensure the timely return of funds to customers.• Analyzed erroneous domestic and foreign exchange wires, identified common errors, applied that knowledge in early client communications, improving correction turnaround times.• Performed due diligence research of client accounts using a variety of software products to determine healthy credit standing and overall credit risk.• Reconciled domestic and foreign exchange wire transactions to the General Ledger, reducing reconciliation times.• Researched and investigated Return Deposit Items (RDI) for unusual activity and processing of Chargebacks.

Santa Clara, California, United States

• Investigated and reconciled ACH, ATM and Visa Debit (Reg E) disputes and fraud claim, monitored account activity and analyzed transaction data, improving resolution rates.• Processed daily ACH, ATM, and Visa Debit fraud claims for CUMIS, and daily chargebacks to recover losses when permitted by Visa regulations.• Identified and corrected over tens of thousands in incorrect cash order amounts, performed daily balancing, processing, and adjustments of multiple cash orders for remote ATM machines.• Reconciled and balanced daily Federal Reserve, ACH, Debit Card transactions and In-clearing General Ledgers to ensure accuracy of the financial position of the credit union.• Developed and maintained policies, procedures, job aids and training materials for all Reg E disputes, conducted training for new team members.• Implemented non-member captured card fee that increased company income, presented data to the management team and collected feedback to create a business case.

Bachelor Of Science - Bs, Information Technology, Cyber Security

Associate Of Arts (A.A.), Graphic Design