John Sherby, Cfe Email & Phone Number

Santa Clara, California, United States

• Fraud product systems administrator delivering critical tool efficacy support, ensuring fraud platform integrity
• Facilitate development and implementation of new online banking MFA solutions, delivering fraud testing requirements and documentation, increasing product awareness.
• Conduct comprehensive root cause analysis research on Cyber Security requests of non-enterprise-related possible fraud incidents.
• Increase monthly Tableau fraud trends report development utilizing a variety of fraud metrics, resulting in raised management and senior leadership awareness.
• Development and implementation of new enhanced rules based on identified indicators, following comprehensive fraud data analysis, reducing false-positives.
• Overhaul of fraud product policies and rules based on identified online banking ATO incidents initially undetected, improving detection.

Santa Clara, California, United States

• Spearheaded development, mentoring, and training of new Fraud Technical Research team, building out from one to four analysts in less than one year.
• Developed and implemented streamlined processes, procedures, and training materials, while working with third-party vendors to improve fraud product efficacy, improving fraud product management, incident response, and.
• Orchestrated and completed fraud product regulatory and internal audit tests quarterly, ensuring compliance standards were met.
• Developed monthly Tableau fraud trends and analytics reports and delivered customized training to customer facing fraud teams, increasing productivity while reducing errors.
• Identified over thousands of compromised credential stuffing attack users initially undetected, prompting comprehensive investigation and root cause analysis of fraud datasets, discovering new fraud indicators.
• Assisted development and implementation of new payments fraud monitoring and case management products, reduced manual reviews.

Santa Clara, California, United States

• Conducted hundreds of comprehensive investigations of user accounts for ATO, money laundering, malware infection and fraudulent electronic payments, demonstrating sound judgment, and decision making, resulting in zero.
• Investigated over 100 BEC wire fraud scams, assisted in recoupment efforts, resulted in reduced fraud losses with over millions recovered.
• Identified several questionable entities through BSA enhanced due diligence referrals for unusual activity investigation and filed over a dozen large dollar SARs.
• Performed leadership duties, delegating assignments, conducting quality control audits, developing procedures, trainings and workflow optimization, mentoring new hires, increasing productivity and reducing errors.
• Presented monthly fraud investigation insights and trends reporting to senior leadership and compliance teams across the risk organization, increasing fraud awareness.
• Assisted with the testing and implementation of a new fraud monitoring product, performed end user testing on a simulated test environment, and then executed a pilot test on a small number of live customer accounts.

Santa Clara, California, United States

• Investigated lost domestic and foreign wires for unusual and suspicious activity, recovered hundred of thousands in potentially missing funds.
• Researched and processed over 4 dozen daily domestic and foreign exchange return wires using a variety of systems and tools to ensure the timely return of funds to customers.
• Analyzed erroneous domestic and foreign exchange wires, identified common errors, applied that knowledge in early client communications, improving correction turnaround times.
• Performed due diligence research of client accounts using a variety of software products to determine healthy credit standing and overall credit risk.
• Reconciled domestic and foreign exchange wire transactions to the General Ledger, reducing reconciliation times.
• Researched and investigated Return Deposit Items (RDI) for unusual activity and processing of Chargebacks.

Santa Clara, California, United States

• Investigated and reconciled ACH, ATM and Visa Debit (Reg E) disputes and fraud claim, monitored account activity and analyzed transaction data, improving resolution rates.
• Processed daily ACH, ATM, and Visa Debit fraud claims for CUMIS, and daily chargebacks to recover losses when permitted by Visa regulations.
• Identified and corrected over tens of thousands in incorrect cash order amounts, performed daily balancing, processing, and adjustments of multiple cash orders for remote ATM machines.
• Reconciled and balanced daily Federal Reserve, ACH, Debit Card transactions and In-clearing General Ledgers to ensure accuracy of the financial position of the credit union.
• Developed and maintained policies, procedures, job aids and training materials for all Reg E disputes, conducted training for new team members.
• Implemented non-member captured card fee that increased company income, presented data to the management team and collected feedback to create a business case.

Bachelor Of Science - Bs, Information Technology, Cyber Security

Associate Of Arts (A.A.), Graphic Design