John Shinga Email & Phone Number

Ndola, Copperbelt Province, Zambia

• Conduct market research to understand market/customer requirements, business opportunities and threats in order to develop potential trade lanes in line with the biz plan.• Arrange meetings with potential customers and providing solutions & quotations to customers• Provide feedback received from customers through customer survey and one-to-one interviews to support product development & enhance service performance.• Maintain and strengthen relationship with existing and potential customers• Review own performance by evaluating visit plans, action plans, target reports etc to meet or exceed monthly sales targets/budgets.• Ensure a consistency of service quality by following standard operating processes/procedures and driving organizations quality improvement initiatives, in order to continually delight customers

Zambia

• Maintained updated and detailed records of calls in physical and electronic database.• Processed orders and ran bulk pick sheets• Effectively processed and printed invoices and createddaily shipping logs• Effectively managed Department staff to work withconsistency within organizational standards• Effectively provided friendly, effective and efficient service to all customers• Effectively handled customer complaints or concerns resolving matters in time• Resolved all variances discovered by auditors• Ensured to keep records current and accurate• Effectively Completed physical inventory counts each month.

Ndola, Copperbelt, Zambia

Effectively demonstrated product benefits to interested parties• Managed customer engagement from initial contact to closing with efficiency• Managed business relations with clients paying attention to detail• Effectively helped build loyalty and partnerships among clients• Effectively suggested suitable options for merchandise to clients• Delivered products to customers on time and in excellent condition• Updated personal logs and business tracking documents accurately• Kept all documentation and records accurate and up-to- date• Collected and processed data to prevent errors in ordering or delivery

Chingola, Copperbelt, Zambia

• Effectively recommended optimal solutions• Generated and followed up on lead lists after marketing campaigns • Served as liaison for company, clients and referred prospects• Effectively attended to inquiries, issues, order management• Conducted post sales follow-up and resolved any customer concerns • Built strong rapport with clients by understanding needs and clearlyexplaining products