John Shotwell work email
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John Shotwell phone numbers
Results-driven and innovative with over 10 years’ experience providing technical assistance to users across diverse platforms. Adept at troubleshooting software issues, delivering exceptional customer service, and collaborating with cross-functional teams to enhance user experience. Proven ability to diagnose and resolve technical challenges in timely manner, with strong focus on healthcare software solutions, compliance, and patient data security. Proficient at maintaining data security standards and improving operational efficiency in remote environments.
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ProprietorJb Shotwell ConsultingJonesborough, Tn, Us
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Information Technology Team LeadTimedoc Health Nov 2022 - PresentChicago, Illinois, Us -
Sr. It Support SpecialistTimedoc Health Dec 2021 - Nov 2022Chicago, Illinois, Us• Assisted internal users with hardware issues and installed work applications on laptops. Also assisted with audio and video issues for virtual meetings.• Assisted users with login problems for Google Workspace, TimeDoc website, and other work applications• Assisted with transition from Nextiva telephony application to Talkdesk• Installed a new call/screen monitoring software, Envision, on laptops• Oversaw the deployment of company leased laptops to over 150 users• Met with vendors in regard to the status of their service or products.• Provided IT onboard training to new hires• Provide mentoring and coaching to new hires for Help Desk
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Customer Support TechnicianTimedoc Health Feb 2020 - Dec 2021Chicago, Illinois, Us• Assisted internal users with hardware issues and installed work applications on laptops. Also assisted with audio and video issues for virtual meetings.• Assisted users with login problems for Google Workspace, TimeDoc website, and other work applications• Assisted with transition from Nextiva telephony application to Talkdesk• Installed a new call/screen monitoring software, Envision, on laptops• Oversaw the deployment of company leased laptops to over 150 users• Met with vendors in regard to the status of their service or products.• Provided IT onboard training to new hires
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ProprietorJb Shotwell Consulting Sep 2018 - PresentAssist customers with a variety of technical support and big data needs. Ranging from transition of invoicing from one platform to another, hardware setup, desktop support, technical support via phone and remote assistance, and various data needs.
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Product Support AssociateGetthereferral.Com Jun 2018 - Aug 2018San Diego, California, UsThree month contract working for a mobile application startup. Desktop support for small staff. Relay requests and issues from local team to offshore development team, follow up with daily calls. Assisted with moving websites to SSL, quality assurance checks of mobile applications on iPhone and Android. Assist customers with settings up Apple Dev accounts to setup application for IOS. -
Technical Support EngineerCisco Global Customer Success Aug 2015 - Apr 2018Employed user interface, SQL, and MySQL queries to update data and ensure its integrityResolved issues concerning user experience with User Interface Assisted customers with the service renewal website
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Its Support Tech Ii | Its Infrastructure OperationsEarthlink Feb 2015 - Jul 2015Atlanta, Georgia, UsMonitor internal and customer networks connections, network devices, servers, and applications. Resolve issues and escalate issues as necessary. -
Technical Support SpecialistWebsense Sep 2007 - Dec 2014Austin, Tx, Us -
Technical Support AnalystWebsense Jul 2005 - Sep 2007Austin, Tx, Us
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Network Translation AnalystAt&T Aug 2002 - Dec 2005Dallas, Tx, Us -
Technical SupportCtsnet 2000 - 2002
John Shotwell Skills
John Shotwell Education Details
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San Diego State UniversityPsychology -
Cuyamaca CollegeComputer Information Systems And Computer Networking
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Uc San Diego Extended StudiesBusiness Intelligence Analysis
Frequently Asked Questions about John Shotwell
What company does John Shotwell work for?
John Shotwell works for Jb Shotwell Consulting
What is John Shotwell's role at the current company?
John Shotwell's current role is Proprietor.
What is John Shotwell's email address?
John Shotwell's email address is jo****@****ter.net
What is John Shotwell's direct phone number?
John Shotwell's direct phone number is +160862*****
What schools did John Shotwell attend?
John Shotwell attended San Diego State University, Cuyamaca College, Uc San Diego Extended Studies.
What are some of John Shotwell's interests?
John Shotwell has interest in Children, Economic Empowerment, Environment, Science And Technology, Animal Welfare.
What skills is John Shotwell known for?
John Shotwell has skills like Networking, Technical Support, System Administration, Cloud Computing, Troubleshooting, Customer Service, Security, Management, Leadership, Tcp/ip, Team Leadership, Salesforce.com.
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