• Managed client relationships, consulted with and assisted clients with product-related software and hardware inquiries, and provided solutions for healthcare terminology-based problems • Independently lead numerous consulting projects, leveraging analytical, project management, and consulting skills to deliver solutions to clients’ requirements • Assisted clients with or independently completed numerous technical installations and configurations of software, including Databases, Application Servers, and proprietary software • Created custom SQL for various uses, including business analytics, extracting clinical informatics data, and transforming data as necessary• Connected various internal departments including Quality Assurance, Software Development, Services & Consulting, and Information Technology to deliver projects on time, contributing to Consulting engagements, Software Testing and QA, Client Technical Support, IT maintenance, etc. • Completed two full software product release cycles, including JIRA ticketing, ticket triage, Critical Path testing, Quality Assurance Testing, User Acceptance Testing, Documentation, and official release procedures • Conducted weekly meetings with various departments to organize company objectives • Maintained two server clusters, comprising 50+ Windows/Linux VMs, and was point of contact for all company employees needing technical assistance • Maintained several applications for company and client use, including JIRA and Confluence boards, Symedical instances, and hosted software stacks/VMs, and company websites

• Drafted grants for funding and independently conducted Biochemical research• Presented research findings at both Experimental Biology (EB) Conference and Steinmetz Symposium 2018

• Developed and maintained relationships with clients and arranged sales between buyers and sellers• Strategized and targeted new potential clients in expanding markets for pharmaceutical, R&D, and Biotechnology