• Development, creation and HTML coding of 350 webpages for a San Diego-based telecommunications company.• Development, implementation and management of extensive search engine optimization (SEO) strategies across multiple languages.• Development, implementation and management of Google-based data feeds.• Extensive internet research and Google-based indexing.• Development, creation and management of a proprietary database to store information regarding company assets.

Line and Facility Management:• Line management of up to 15,000 people• Loading management of chambers with up to 10,000 person capacity• Preliminary review of site to determine line placement and identify problem areas, and solutions• Initiate and interface with local law enforcement agents to ensure attendee comfort and safety• Initiate and interface with host management to ensure comfort, safety and facility preservation• Interface with corporate sponsors to ensure specific objectives are met• Site monitoring and management• Talent escort• Conflict resolution• Constant diligence, with an eye to the safety of attendees, and facility preservationAdministrative:• Learn, teach and manage proprietary client CRM systems• Heavy-volume data entry of guest registrant information, with 100% degree of accuracy• Material set-up and break-down• Room monitoring and head counts• Bag stuffing and dissemination• Familiarize self with local amenities and events• Time and attendance managementSpecific Sites:• Comic-Con, The San Diego Convention Center, San Diego, Ca: Annual Line Manager, Hall H, The Sails Pavilion, and The Hilton Inigo Room• The Harbor Marriot, San Diego, Ca• The Hyatt Towers, Seaport Village, San Diego, Ca• The Hilton, Seaport, San Diego, Ca• The Anaheim Convention Center, Anaheim, Ca: Annual WonderCon Line Manager• The Moscone Center, San Francisco, Ca: Annual WonderCon Line Manager, The Esplanade

• Researched and documented 5,000 illegal uploads of copyright protected motion pictures, television serials, and music files to YouTube, DailyMotion and Veengle.• Researched and identified foreign title translations of English-language films and television programs. Researched region-specific naming conventions and abbreviations to identify further illegal uploads resistant to traditional search parameters. Categorized and managed up to 5,000 electronic files.• Developed a series of Access databases and entered all data relevant to the discoveries.• Researched and identified the copyright owner of each affected property.• Exported and formatted the Access data into Excel and Word to report findings to various legal departments within the entertainment industry.

• Lead Instructor responsible for teaching the Microsoft Office Suite, Business English, Accounting, Résumé Writing and Office Management skills (drafting, editing, filing, inventory and budget control, equipment use and maintenance) to students in a post-secondary education setting.• Initiated, researched, and wrote books to teach Math, and Microsoft Outlook.• Performed as Executive Assistant to the Campus Director and Director of Education. Drafted correspondence, performance appraisals, and meeting minutes. Designed and implemented all office forms currently in use. Managed the administrative aspects of the 2010 Graduation Ceremony.• Initiated and developed an innovative Work-at-School Program in response to student’s lack of real-world experience. Developed and implemented engaging exercises in Word, Excel, PowerPoint, and Access that mirrored the administrative requirements of a running an office.• Had the highest rate of Dean’s List and Honor Roll recipients, with the highest rate of students to achieve post-Diploma hires.

• Responsible for word processing, creation of spreadsheets and presentations, filing, mail processing, photocopying, faxing and scanning.• Performed data entry for $125M worth of invoices. Reviewed each against allocated contract amounts; identified $13M worth of discrepancies.• Ran reports from a database to track the operational budgets of $500M worth of contracts. Exported and formatted raw data to create charts and presentations for ease of review. • Audited all bound contracts and developed checklists to ensure that all required information was present. Researched and produced missing documents; replaced worn paperwork.• Audited over 3,000 résumés bundled across 13 poorly named Adobe Acrobat files. Recorded the personnel information for each into a spreadsheet and linked each contact to the corresponding pdf.• Organized, audited and managed over 1,500 electronic files; developed and implemented a standard naming convention and hierarchy. Initiated, developed and implemented a “one-stop shopping” CSU-specific Intranet platform with links to frequently used documents, templates, and websites.• Developed and managed a database to document the relationships between the 250 participants of the CalMentor Program. The shell of this database was ultimately implemented as a statewide government standard.• Ordered all supplies and office equipment for the department. Developed and managed a database to document inventory, requests, and costs. Overruns in excess of $500 above the annual allotted budget were eliminated with an average monthly surplus of $200.

• Wrote eight courses worth $75,000 each (collectively $600,000). Developed interactive edu-tainment techniques to engage and inform. Responsible for course environment, scenario and image suggestions.• Rewrote 15 existing courses using updated financial regulations as a guide. Edited and proofed nine new courses written by subject matter experts for grammatical content and clarity.• Routinely wrote announcements advertising all new materials; disseminated via e-mail to 2,000 recipients.• Developed, implemented and categorized an electronic Library of images. Developed a comprehensive filing system.• Twice exceeded performance targets for course development.

Loan Processor:• Performed meticulous, high-volume, error free data entry of sub-prime loan information into a database. Worked closely with management and loan officers to resolve identified discrepancies. Consistently exceeded established daily and weekly goals.• Performed quality assurance checks after each completed cycle to ensure accuracy of data.• Performed quality assurance reviews on the data entry of other loan processors.Database Coordinator:• Managed the monthly Access-to-Excel migration of 500,000 rows of data representing $5B in mortgages. Developed and managed a series of queries to isolate and purge unwanted data.• Initiated and managed a weekly purge of contacts listed on the “Opt Out” and “Do Not Call” registries. Monthly complaints regarding solicitations decreased from an average of 20 to 1.• Managed the mail merge production of up to 125,000 weekly letters, resulting in an annual savings of over $500,000 previously paid to a third-party vendor.• Researched and produced highlights of mortgage industry and housing market developments.• Recommended a transition from high-risk mortgage lending into a provider of marketing and printing services. Researched logistics and wrote the proposal; worked closely with the VP to determine the scope of services and costs, and design branding.

• Routinely interacted with DC-government leaders, up to and including the Mayor. Acted as Liaison between the Chief of Staff and the City Council. Attended Council meetings, fielded questions and reported OIG developments; debriefed the Chief of Staff. Took the initiative to update all City-issued lists documenting the contact information and tenures of City Council and various Committee members.• Ordered all supplies. Initiated and developed a database to record all supplies ordered and cost; implemented a procedure for new requests. Overruns in excess of $6,000 above the annual allotted budget were eliminated with an average monthly surplus of $500.• Edited and proofed 13 reports of inspection for grammatical content, clarity and consistency. Incorporated the input of management, up to 13 inspectors and five Executive Officers including the Inspector General. Responsible for imposing a common voice.• Assembled electronic documents that averaged 150-to-300 pages in length. Initiated, designed and implemented a reformatting of the existing report layout and typesetting. Developed and managed extensive macros to assist with formatting and generate specific templates. Developed complex styles to generate multiple-level tables of content; complex section-specific headers and footers; and initiated the use of glossaries, references and indices. Identified and translated text-based statistical data into charts, graphs, and flowcharts to enliven and enrich the text. Incorporated relevant photographs and figures. This reformatting received high praise from both the Mayor and the City Council and was ultimately adopted as the city government standard.• Responsible for ensuring that report-related deadlines were met. Worked closely with management, inspectors and Executive Officers to address problems.• Organized, audited and managed over 12,000 electronic files; developed and implemented a standard naming convention and hierarchy.