John Siely Email & Phone Number

Staines-Upon-Thames, England, United Kingdom

Staines-Upon-Thames, England, United Kingdom

Onsite installation and support for EMC events/exhibitions. Setup of PCs for internet use and any network points on stands. Install of Monitors on stands for Video/Presentations. Setup of demo Server racks, live and demo only. Liaising with onsite IT regarding the internet service it correctly supply and setup.

Caterham

Part of a team of 3 supporting clients on daily technical issues. Assisting with larger installations, upgrades and maintenance. Remote Support for Clients. Software installs/upgrades such as SAP v9, Tempaid, TopUp Tax, CCH. Backup monitoring and maintenance using Backup Exec. Printer and Print sharing issues

Part of a 6-person IT team reporting directly into the Head of IT. The team cover 400+ users over 90 locations including Head Office, Estate Agent Branches, Surveyor Head Office, Surveyor branches and Surveyors homes. Managing Helpdesk ensuring faults logged are dealt with within SLA’s. Assisting in projects such as complete company hardware/software replacement and upgrade. Overseeing network infrastructure via BT using IPStream. Software support for Windows XP/7, Office 2003, Outlook. Network support for Windows Svr2003, Trend Micro AV, Mimesweeper, BT IPStream, ReapIT (Estate Agent software), Backups via ArcServe.

Supporting 4000+ users at Abbey National Bank as part of the Southern Tech Support Team.Provided VIP support to Executives, Directors and Chairman. General troubleshooting and software support for all 2000 users: supporting Windows 2000/NT, 98 operating systems; Office 2000; MSMail Client, Outlook 97/2000 Client & Schedule Plus & using Ghost Imaging Software when necessary. Assisted in project rollouts in conjunction with 3rd line support, including the rollout of Common Operating Environment, a locked down Windows 2000 platform to replace Windows 98. Supported Thin Client on an NT platform, using Citrix ICA Client for Windows. Server Administration – administered user accounts within the NT Domain as well as troubleshooting Server issues using PC Anywhere, Server Manager and SMS Administrator. Configured new printers - adding them to NT Servers and configuring the AXIS boxes for these printers using AXIS server software. Legato Backup Servers – administered backup tapes and changed and inventoried tapes as well as the restore of mail and application files for all sites.

London, United Kingdom

Worked as part of a larger IT department developing the Cater Allen Banking system. Provided technical support including, account creation, file and directory access structure, printing solutions, cabling issues using BNC cables and hardware support. Creation of a remote dial in PC’s through a Shiva LanRover using PrivateWire software for Cater Allen’s Independent Financial Advisers to view their customers’ accounts. Assisted in handover to the Abbey National systems overseeing installation of cat. 5 cabling, Abbey National standard NT4 server, backup solutions and router/hub structure.

Lee-On-The-Solent

Sanders & Sidney plc (Contract, 3 days a week) (1995 – 1998)As a member of a two-person IT team, I was responsible for on-site support in 3 London sites and telephone support for 21 regional sites. All 3 London sites had Netware 4.1 with Cat.5 cabling supporting 75+ users with a mixture of Windows 3.1x Windows 95, MS Office 4.2 & 97.Direction International plc (Contract, 2 days a week) (Feb 98 – Sep 98)Assisting the IT Support Manager in the support of the users and the Netware server. The first requirement was to upgrade the Netware server from 3.11 to 3.12 then to 3.2 for Year 2000 compliance.Customer Support for Hermes (1992-1998)Customer on-site support for problem solving and upgrade issues, telephone support for PC software, installation of new hardware and software.

Fareham

Assisted in the day-to-day running and maintenance of the companies computer system including, upgrading, installing, hardware maintenance and problem solving.