• Established project methodology driving project delivery on time, on budget, on-quality.• Built hiring model and on-boarding process for Robot Applications Engineers• 1500+ deployed systems past calendar year• Directed the review of project scope, budget, and schedule for compliance with product and customer specifications. Identified and presented issues to project sponsors and assists in resolution.

Managed $27M project portfolio and supervised project managers, ensuring projects adhered to established CTCA methodologies. Delivered projects on time, within budget, and met or exceeded intended value.

Established PMO. Played key role in new product design. Drove all robot product and IT implementation projects. Managed product demonstrations, service delivery, and engineering. Identified feasibility of all sales proposals. Oversaw 24 / 7 Customer Assistance Center.• Transformed company from research and development (R&D) based start-up into fully operational company by building IT infrastructure and processes, as well as Marketing, Sales, Customer Service, Field Service, and Engineering functions.• Established business development model and proposal process, as well as sales and service marketing programs, producing $15M in revenue.• Developed and implemented core CRM operating processes and appropriate information technologies utilizing Salesforce, producing 98% customer satisfaction.• Reduced inventory levels 25% by launching and developing Lean manufacturing, including scheduling cycles, inventory levels, and turns, using Six Sigma principles. • Decreased training costs 20% by creating delivery strategy and conducting tiered training and certification program. • Utilized Agile (Scrum) to reduce development time by 23%.Deployed Salesforce enterprise-wide, encompassing sales, customer service, and field service.• Served as Salesforce administrator• Migrated legacy data into Salesforce using Apex fundamentals• Implemented best practices for customer service, field service, and marketing• Developed training for field service technicians and customer service agents• Performed data management and modeling• Gained extensive experience with the Salesforce.com development life cycle, application design patterns, and integration patterns• Served as Project Manager utilizing a waterfall methodology