John Silveira Email & Phone Number

Toronto, Ontario, Canada

• Exemplary track record attained while managing inventory levels valued at up to $3.5 million. • High-impact team player with proven ability to reduce inventory variances and error rates through strong management practices and strict adherence to policies and procedures.• Skilled verbal and written communicator who successfully managed inter-departmental coordination efforts to ensure seamless stock level maintenance at multiple retail locations.• Maintained inventory levels for 75 Corporate Stores in Toronto & Montreal. • Shipped out inventory to Corporate Stores based on a Min/Max level.• Maintained inventory reports and shrinkage reports.• Maintained accurate stock records and schedules. Conducted monthly, quarterly and yearly inventories of warehouse.• Stock Reported inventory balances and cycle counts in both the ERP and WMS systems.

• Maintained inventory levels to meet customer demands and needs.• Completed store operational requirements by scheduling and assigning employees following up on work results.• Maintained store staff by recruiting, selecting, orienting, and training employees.• Maintained store staff job results by coaching, counseling, and disciplining.• Maintained the stability and reputation of the store by complying with company polices and confidentiality requirements.

• Exceeded sales and profit goals by up to 12% from original forecasts.• Tied for first place among 58 stores for lowest shrink in region in 2009 and earned #1 ranking in this category among 50 stores in 2010.• Launched award-winning loss prevention programs that proved so successful in deterring theft that they were adopted company-wide.• Awarded "Store Manager of the Year" (2010) as a result of superior sales, profit and customer satisfaction results.• Excelled in building and motivating management and sales teams.

• Surpassed sales targets by presenting customized solutions to customer base. • Oversaw responsibility for knowledge of Product, Service and Campaign/Promotional offerings.• Actively participated in training and coaching initiatives.• Communicated customer satisfaction and expectations to marketing staff.• Provided after-sale support to foster customer loyalty.

• Provided customer service and ensured customer satisfaction. • Maintained inventory levels to meet market needs.• Performed inventory counts on a monthly basis and tracked audit daily sales.• Provided timely customer service and delivered customer positivity through interpersonal skills within a multi-lingual and culturally diverse milieu. • Maintained inventory levels to meet customer demands and needs.• Trained sales representatives on new promotions and processing. • Tracked monthly sales and revenue data and prepared summary reports for head office.