Preparation, implementation and update of Company Business and I.T. related Process documentation. To provide direction and lead for project Management disciplines and Service Continuity practices to the Company.

Develop, implement and maintain a comprehensive Business Continuity and ITSCM programme for KITS and KITS customers.During my time at Kingfisher i have introduced consistent and standard documentation and processes covering ITSCM and Business Continuity best of breed practices. I have rolled this consistent approach to our main Kingfisher IT Services sites in LIlle (covering all of central Europe), Yeovil (covering Screwfix) and Paddingtion (covering Kinfisher Corporate). I have… Show more Develop, implement and maintain a comprehensive Business Continuity and ITSCM programme for KITS and KITS customers.During my time at Kingfisher i have introduced consistent and standard documentation and processes covering ITSCM and Business Continuity best of breed practices. I have rolled this consistent approach to our main Kingfisher IT Services sites in LIlle (covering all of central Europe), Yeovil (covering Screwfix) and Paddingtion (covering Kinfisher Corporate). I have also provided assistance and guidance to our Chinese and Far East operation to caover ITSCM and Business Continuity. This work resulted in the Service Continuity discipline being recognised by IBM as the most mature and consistent application of service Continuity responsibilities across the Kingfisher IT Services Operating Companies. Show less

Engaged by JD Williams to initially provide a full set of IT DR documentation covering processes and documentation for all aspects of DR planning, testing and reporting.Subsequently planned and managed the JD Williams DR tests for 2009 and Qtr1 2010, providing management of all involved. Delivered full test documentation and maintained update and resolution of ongoing issues from the tests. Project Managed a Business Continuity “framework” project with specific deliverables to… Show more Engaged by JD Williams to initially provide a full set of IT DR documentation covering processes and documentation for all aspects of DR planning, testing and reporting.Subsequently planned and managed the JD Williams DR tests for 2009 and Qtr1 2010, providing management of all involved. Delivered full test documentation and maintained update and resolution of ongoing issues from the tests. Project Managed a Business Continuity “framework” project with specific deliverables to create documents to BS25999 standard compliance, encompassing a high level Incident Management Plan and Business Continuity “site” plans for JD Williams sites. Delivered a risk/mitigation document from the Business Impact Analysis work. Formed a recognised Incident Management Team comprising senior Management staff from JD Williams. Organised and facilitated a “walkthrough” scenarios to test the Team and the Incident Plan processes for all sites. Q1 2010 Board approval obtained for two projects - "Provision and execution of a DR/BCP test strategy covering Q2 2010 to Q3 2012", and a "Business Continuity phase 2 project" – to undertake and deliver a comprehensive Business Continuity Management System for JD Williams key sites.Key deliverables of the DR strategy include defined testing scope criteria, agreed testing windows, identified resource effort requirements, potential infrastructure requirements, plus a cost model reflecting all costs. Key deliverables from the BC project have been BC Policy and process documents, formation of a Steering Group, delivery of electronic Departmental BC Plans using the LDRPS software tool, planned scenario walkthrough covering multiple Department representation. Show less

Working with Project team to provide an alternative DR/BCP solution for the Coop FinanceServices Treasury and Overseas Financial Services Business Operation based in London.Provided input to construction of the Request For Proposal (RFP) document. Prepareddocument on “DR/BCP considerations”, outlining potential”what to look for” responses tothe RFP from bidders. Provided documented feedback on the actual responses to the RFP.Created the Solutions Architect document detailing… Show more Working with Project team to provide an alternative DR/BCP solution for the Coop FinanceServices Treasury and Overseas Financial Services Business Operation based in London.Provided input to construction of the Request For Proposal (RFP) document. Prepareddocument on “DR/BCP considerations”, outlining potential”what to look for” responses tothe RFP from bidders. Provided documented feedback on the actual responses to the RFP.Created the Solutions Architect document detailing the current solution provision,including all services and applications, 3rd party provision and the detailedInfrastructure and work area set up arrangements. Created a Migration plan document andproposed Migration timeline for all migration activities in achieving a successfulimplementation of the new solution. Show less

Assumed various positions as a result of promotions, and the expansion of roles into new areas. Managed teams of up to 8 direct reports and encompassing up to 20 individuals in multi-site locations.; Provided Disaster Recovery Management and Business Continuity input/liaison for LiverpoolVictoria within the EDS UK/EMEA ITSCM team until March 2008 when I then moved back in thesame role to Liverpool Victoria after the EDS IT services contract was terminated byLiverpool Victoria… Show more Assumed various positions as a result of promotions, and the expansion of roles into new areas. Managed teams of up to 8 direct reports and encompassing up to 20 individuals in multi-site locations.; Provided Disaster Recovery Management and Business Continuity input/liaison for LiverpoolVictoria within the EDS UK/EMEA ITSCM team until March 2008 when I then moved back in thesame role to Liverpool Victoria after the EDS IT services contract was terminated byLiverpool Victoria. Responsibilities covered all aspects of IT Disaster Recovery andinputs with Business Continuity to established ITIL, PAS77 and BS25999 standards, fromCrisis Management Plans, multi site test planning, execution, post test risk/issue andfollow up/closure. Responsible for and seen as single point of contact for contractnegotiation and management of external third party recovery facility providers (e.g.Sungard Availability Services, IBM) as required in terms of disaster planning, servicereviews and contract amendments/changes as a result of technical and Business change.Ensured external third party providers of DR services provided continuing contract valueand adherence to best Industry practice by regular face to face reviews and accountcontract reviews. Responsible for preparing and maintaining overall IT DR high level plan,ensuring synergy with, and inputs to update of, the Crisis Management Plan, plusmaintaining governance of all related technical DR recovery plans for all Infrastructureand platform disciplines. Member of the Business Continuity team providing input intoareas of Business Impact Analysis, Business change and crisis/escalation Management.Involved in Business Continuity scenario planning and testing in conjunction with external third party scenario planning consultants. Show less

Ability to assimilate requirements for disaster recovery tests, and build effective relationships with the business in very short timeframes. Normally would work to a 3 month planning cycle, but undertook planning and execution for a test for an EDS clientwhere this reduced to 5 days, yet through the use of project sponsor and building relationships with key business representatives, alongside the effective management oftechnicians, I was able to complete the test with 100%… Show more Ability to assimilate requirements for disaster recovery tests, and build effective relationships with the business in very short timeframes. Normally would work to a 3 month planning cycle, but undertook planning and execution for a test for an EDS clientwhere this reduced to 5 days, yet through the use of project sponsor and building relationships with key business representatives, alongside the effective management oftechnicians, I was able to complete the test with 100% success.* Managed IT recovery aspects of a “live” DR invocation exercise with the Business areas.Resulting in 250 Business staff relocating to the external 3rd party DR suppliers work area recovery facility in Poole, utilising their Business recovery plans and adopting“business as usual” working, using production IT systems but with desktop recovered systems, LAN/ WAN recovered infrastructure and the DR telephony system with fullincoming/outgoing call traffic. Implemented a process discipline of auditing recovery plans so that they remained fit for purpose, were under change control and could be exercised at relevant recovery tests,resulting in reduced dependence on key technicians.Within my EDS role I undertook successful DR planning, testing, reporting and risk/issue follow up and closure for other EDS clients. Assumed role of ServiceDelivery Manager. Whilst retaining management of the change and problem team also becameresponsible for the day to day provision of IT services provided to Liverpool Victoria.Involved pro-actively, in the investigation and preparation of proposals for potential service delivery improvements to Liverpool Victoria. Participation and maintain workingand up to date awareness of the service delivery budgets.Major Involvement in the review and maintenance of external third party service providers contracts and services provision. Show less

Project managed a considerable Service Management process implementation project with the specific requirement to implement the ITIL Service Management processes, supported by theimplementation of best of breed toolsets to complement the processes. My primary project team comprised 9 dedicated people including the management of external 3rd partyconsultants. Matrix managed required technical and application support staff as requiredto support the various process/toolset… Show more Project managed a considerable Service Management process implementation project with the specific requirement to implement the ITIL Service Management processes, supported by theimplementation of best of breed toolsets to complement the processes. My primary project team comprised 9 dedicated people including the management of external 3rd partyconsultants. Matrix managed required technical and application support staff as requiredto support the various process/toolset implementations. Assumed full financial budgetarycontrol for the project. Also responsible for managing the Change Management function for the integrated Liverpool Victoria I.T.systems.Achievements:Prepared detailed project plans with externally appointed consultants agreeing detailactivities and phases and resource requirements for each of the service Management processes that were in scope. The resulting project delivered to ITIL processes supportedby best of breed software toolsets the following:-An integrated Help desk function with Help desk analysts. Resultant improvements included a first time resulting rate improvement from 10% to 35% in first six months ofoperation. Change Management function. Resulting improvements included comprehensive electronic change management control and reporting with the elimination of a previous wholly paperbased system. Problem Management function. Established a knowledge base database for cross reference with problem and incident. Introduced a clear and formal escalation and call outManagement as part of the problem management function. Implemented an automated Software control and distribution process for Desktop software deployments. Resulted in Desktop support's ability to flexibly deploy software to over1,200 desktops from a central controlled source and within a very short time window. Introduced automated alert management for mid range IT systems, supported by implementation of alert management. Show less

As a result of Liverpool Victoria acquiring Frizzell Insurance the decision was taken torelocate Liverpool Victoria's Business functions and their IT systems to the Bournemouthsite. Managed all aspects of the IT services transition to Bournemouth, working with theoverall project team and reporting to the IT Director. Managed a primary team of eightpeople, both IT technical and application support staff and in turn matrix managed othertechnicians as required for each phase of… Show more As a result of Liverpool Victoria acquiring Frizzell Insurance the decision was taken torelocate Liverpool Victoria's Business functions and their IT systems to the Bournemouthsite. Managed all aspects of the IT services transition to Bournemouth, working with theoverall project team and reporting to the IT Director. Managed a primary team of eightpeople, both IT technical and application support staff and in turn matrix managed othertechnicians as required for each phase of the transition. Project timeframe was 9 monthswith six Business relocation phases factored in the timeframe from April through toSeptember 1997. Managed an overall IT relocation Budget of *3.2M, to cover ITinfrastructure and IT support costs.Major achievement:The relocation was achieved on time and to budget, for each Business area and for theoverall phased relocation timeframe of 6 months. Show less

Responsible for the Management and Operation of Frizzells Data Centre, including closeworking with the Facilities Department, in the provision of environmental services,capacity planning and upgrade considerations. Managed all aspects of Mainframe, Mid-rangeand Network (Data and voice) services for Frizzells, including full responsibility forbudgets for all technical disciplines under my responsibility Responsible for shift teams(12 people), Operations Support team (4… Show more Responsible for the Management and Operation of Frizzells Data Centre, including closeworking with the Facilities Department, in the provision of environmental services,capacity planning and upgrade considerations. Managed all aspects of Mainframe, Mid-rangeand Network (Data and voice) services for Frizzells, including full responsibility forbudgets for all technical disciplines under my responsibility Responsible for shift teams(12 people), Operations Support team (4 people), media librarian team (4 people) and bulkprint output and mailing teams (8 people). . Show less