John Sims

John Sims Email and Phone Number

Vice President Digital Experience at Monotype
John Sims's Location
Greater Boston, United States
About John Sims

Dynamic and results-driven operating leader with a proven track record of driving global digital transformation, enhancing customer experiences, and accelerating revenue growth across diverse industries. Adept at creating, building, and leading cross-functional global teams to deliver value for customers and investors.๐’๐ญ๐ซ๐š๐ญ๐ž๐ ๐ข๐œ ๐ˆ๐ง๐ข๐ญ๐ข๐š๐ญ๐ข๐ฏ๐ž๐ฌ:โ€ข ๐†๐ฅ๐จ๐›๐š๐ฅ ๐๐ฅ๐š๐ญ๐Ÿ๐จ๐ซ๐ฆ ๐ˆ๐ง๐ญ๐ž๐ ๐ซ๐š๐ญ๐ข๐จ๐ง: Directed the migration of MyFontsโ€™ legacy commerce platform to Shopify, integrating multiple sites into a unified system serving millions of annual users. Delivered significant operational savings and expanded reach into new international markets.โ€ข ๐‘๐ž๐ฏ๐ž๐ง๐ฎ๐ž ๐†๐ซ๐จ๐ฐ๐ญ๐ก & ๐”๐ฌ๐ž๐ซ ๐„๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž: Transformed a typographic SaaS platform by improving user experience and introducing a subscription model, driving substantial business growth and improved customer satisfaction.โ€ข ๐ƒ๐ข๐ ๐ข๐ญ๐š๐ฅ ๐„๐ฑ๐ฉ๐š๐ง๐ฌ๐ข๐จ๐ง: Revitalized Monotype's digital revenue streams through a customer-first approach, implementing disciplined product management to achieve significant growth.๐Ž๐ฉ๐ž๐ซ๐š๐ญ๐ข๐จ๐ง๐š๐ฅ ๐„๐ฑ๐œ๐ž๐ฅ๐ฅ๐ž๐ง๐œ๐ž:โ€ข ๐„-๐‚๐จ๐ฆ๐ฆ๐ž๐ซ๐œ๐ž ๐“๐ซ๐š๐ง๐ฌ๐Ÿ๐จ๐ซ๐ฆ๐š๐ญ๐ข๐จ๐ง: Managed the digital transformation of Monotypeโ€™s properties, re-platforming to Shopify, Drupal CMS, and integrating advanced tools such as Algolia search engine and Salesforce Personalization, enhancing site functionality and user engagement.โ€ข ๐Œ๐š๐ซ๐ค๐ž๐ญ๐ฉ๐ฅ๐š๐œ๐ž ๐‹๐š๐ฎ๐ง๐œ๐ก: Spearheaded the launch of Keurig Dr Pepperโ€™s Amazon Marketplace in an accelerated timeline, generating strong early revenue performance and overseeing a large-scale online business.๐’๐ญ๐ซ๐š๐ญ๐ž๐ ๐ข๐œ ๐‚๐จ๐ฅ๐ฅ๐š๐›๐จ๐ซ๐š๐ญ๐ข๐จ๐ง:โ€ข ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ-๐‚๐ž๐ง๐ญ๐ซ๐ข๐œ ๐ˆ๐ง๐ข๐ญ๐ข๐š๐ญ๐ข๐ฏ๐ž๐ฌ: Led the implementation of a Voice of Customer program at Staples, driving enhancements in site functionality and user experience.โ€ข ๐‹๐จ๐ง๐ -๐“๐ž๐ซ๐ฆ ๐ƒ๐ข๐ ๐ข๐ญ๐š๐ฅ ๐’๐ญ๐ซ๐š๐ญ๐ž๐ ๐ฒ: Delivered a comprehensive digital strategy and multi-year roadmap for a leading CPG company, collaborating with senior leadership to drive innovation and sustainable growth.

John Sims's Current Company Details

Vice President Digital Experience at Monotype
John Sims Work Experience Details
  • Monotype
    Senior Director Digital Experience
    Monotype Jul 2021 - Sep 2021
    Boston, Massachusetts, United States
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  • Monotype
    Product Director Digital Experience
    Monotype Jan 2020 - Jul 2021
    Greater Boston Area
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  • Monotype
    Product Director
    Monotype Apr 2019 - Jan 2020
    Greater Boston Area
    โ€ข Act as chief product owner (director) for our Type portfolio & Identify areas for expansion across the creative workflow including expanded font offerings and new asset categoriesโ€ข Understand market trends and define font portfolioโ€ข Drive business process re-engineering and simplification associated with Monotypeโ€™s process for releasing, contracting and licensing of typeโ€ข Define strategy for approach of owned, acquired and licensed.
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  • Keurig Dr Pepper Inc.
    Senior Digital Program Manager
    Keurig Dr Pepper Inc. Nov 2016 - Mar 2019
    Burlington, Ma
    Managed the digital customer experience for keurig.com, overseeing a large online business. Blended delivery and product lead responsibilities to drive e-commerce growth and enhance direct-to-consumer strategies.โ€ข ๐€๐ฆ๐š๐ณ๐จ๐ง ๐Œ๐š๐ซ๐ค๐ž๐ญ๐ฉ๐ฅ๐š๐œ๐ž ๐‹๐š๐ฎ๐ง๐œ๐ก: Launched Amazon Marketplace in just six weeks, generating strong early revenue performance.โ€ข ๐”๐ฌ๐ž๐ซ ๐„๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž ๐ˆ๐ฆ๐ฉ๐ซ๐จ๐ฏ๐ž๐ฆ๐ž๐ง๐ญ๐ฌ: Implemented customer-centric improvements to keurig.com, enhancing the user experience across desktop and mobile platforms.โ€ข ๐‚๐ซ๐จ๐ฌ๐ฌ-๐…๐ฎ๐ง๐œ๐ญ๐ข๐จ๐ง๐š๐ฅ ๐‹๐ž๐š๐๐ž๐ซ๐ฌ๐ก๐ข๐ฉ: Led cross-functional teams to streamline the online purchasing process, increasing conversion rates and customer satisfaction.โ€ข ๐ƒ๐š๐ญ๐š-๐ƒ๐ซ๐ข๐ฏ๐ž๐ง ๐’๐ญ๐ซ๐š๐ญ๐ž๐ ๐ฒ: Developed and executed data-driven strategies to optimize the direct-to-consumer channel, driving significant revenue growth.
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  • Sapientnitro
    Program Manager
    Sapientnitro Sep 2015 - Nov 2016
    Greater Boston Area
    Served as Program Delivery Leader, responsible for managing client portfolios and leading implementation teams. Focused on delivering high-impact digital strategies and roadmaps for major corporations.โ€ข ๐ƒ๐ข๐ ๐ข๐ญ๐š๐ฅ ๐’๐ญ๐ซ๐š๐ญ๐ž๐ ๐ฒ ๐‹๐ž๐š๐๐ž๐ซ๐ฌ๐ก๐ข๐ฉ: Led a team to deliver a comprehensive digital strategy and 3-year roadmap for a multi-billion-dollar CPG company, working directly with the CIO.โ€ข ๐‚๐จ๐ฆ๐ฉ๐ฅ๐ž๐ฑ ๐๐ซ๐จ๐ฃ๐ž๐œ๐ญ ๐ƒ๐ž๐ฅ๐ข๐ฏ๐ž๐ซ๐ฒ: Successfully orchestrated multiple complex digital projects, ensuring alignment with client objectives and timelines.โ€ข ๐€๐ ๐ข๐ฅ๐ž ๐ˆ๐ฆ๐ฉ๐ฅ๐ž๐ฆ๐ž๐ง๐ญ๐š๐ญ๐ข๐จ๐ง: Implemented Agile methodologies across project teams, improving overall efficiency and increasing stakeholder satisfaction.
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  • Staples
    Senior Manager E-Commerce Operations
    Staples Oct 2013 - May 2015
    Framingham, Ma
    Led a team responsible for implementing and managing the voice of customer program and overseeing the release of new site functionality for Staples' e-commerce platform.โ€ข ๐•๐จ๐ข๐œ๐ž ๐จ๐Ÿ ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐๐ซ๐จ๐ ๐ซ๐š๐ฆ: Spearheaded the implementation of a comprehensive voice of customer program, significantly enhancing user experience and boosting customer satisfaction.โ€ข ๐’๐ข๐ญ๐ž ๐…๐ฎ๐ง๐œ๐ญ๐ข๐จ๐ง๐š๐ฅ๐ข๐ญ๐ฒ ๐‘๐ž๐ฅ๐ž๐š๐ฌ๐ž๐ฌ: Managed the strategic release of new site functionality, ensuring smooth integration and positive user adoption.โ€ข ๐ƒ๐š๐ญ๐š-๐ƒ๐ซ๐ข๐ฏ๐ž๐ง ๐ˆ๐ฆ๐ฉ๐ซ๐จ๐ฏ๐ž๐ฆ๐ž๐ง๐ญ๐ฌ: Utilized customer feedback and data analytics to prioritize site improvements and feature development.โ€ข ๐‚๐ซ๐จ๐ฌ๐ฌ-๐…๐ฎ๐ง๐œ๐ญ๐ข๐จ๐ง๐š๐ฅ ๐‚๐จ๐ฅ๐ฅ๐š๐›๐จ๐ซ๐š๐ญ๐ข๐จ๐ง: Worked closely with IT, marketing, and operations teams to align e-commerce initiatives with overall business goals.
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  • Staples
    Manager Reinvention
    Staples Oct 2012 - Oct 2013
    Framingham, Ma
    Reporting to the Vice President of Reinvention, supported key initiatives led by senior executives across multiple business functions that were critical to Staples reinvention. Core responsibility was to partner with initiatives, understand roadblocks and ensure they got visibility at an Executive Committee and Board of Directorโ€™s level. Areas of focus included: Copy & print (consumer and B2B); B2b Sales, Supply Chain, HR, Brand Marketing and Staples Branded Merchandising
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  • Staples
    Black Belt Designate
    Staples Sep 2010 - Nov 2012
    Working across two international markets; trained and certified as a Lean Six Sigma Black Belt in both DMAIC and DMEDI disciplines. Delivered results across multiple functions including HR; Merchandising; IT and Store Operations
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  • Staples
    Business Project Manager
    Staples Aug 2007 - Sep 2010
    Uk & Us
    Responsible for end to end delivery of complex, high profile and simultaneous projects of over ยฃ1million capital to agreed cost, timescales and quality. From gathering business requirements through to lessons learned at project completion.
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  • Staples Uk
    Loss Prevention Manager
    Staples Uk Jan 2005 - Aug 2007
    United Kingdom
    Responsible for security and loss prevention within Staples UK, executing internal audits and leading 8 Loss Prevention Officers to anticipate, prevent and handle security and compliance breaches
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