John Sims Email & Phone Number

Boston, Massachusetts, United States

Greater Boston Area

Greater Boston Area

• Act as chief product owner (director) for our Type portfolio & Identify areas for expansion across the creative workflow including expanded font offerings and new asset categories
• Understand market trends and define font portfolio
• Drive business process re-engineering and simplification associated with Monotype’s process for releasing, contracting and licensing of type
• Define strategy for approach of owned, acquired and licensed.

Burlington, MA

• Managed the digital customer experience for keurig.com, overseeing a large online business. Blended delivery and product lead responsibilities to drive e-commerce growth and enhance direct-to-consumer strategies.
• 𝐀𝐦𝐚𝐳𝐨𝐧 𝐌𝐚𝐫𝐤𝐞𝐭𝐩𝐥𝐚𝐜𝐞 𝐋𝐚𝐮𝐧𝐜𝐡: Launched Amazon Marketplace in just six weeks, generating strong early revenue performance.
• 𝐔𝐬𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭𝐬: Implemented customer-centric improvements to keurig.com, enhancing the user experience across desktop and mobile platforms.
• 𝐂𝐫𝐨𝐬𝐬-𝐅𝐮𝐧𝐜𝐭𝐢𝐨𝐧𝐚𝐥 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: Led cross-functional teams to streamline the online purchasing process, increasing conversion rates and customer satisfaction.
• 𝐃𝐚𝐭𝐚-𝐃𝐫𝐢𝐯𝐞𝐧 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲: Developed and executed data-driven strategies to optimize the direct-to-consumer channel, driving significant revenue growth.

Greater Boston Area

• Served as Program Delivery Leader, responsible for managing client portfolios and leading implementation teams. Focused on delivering high-impact digital strategies and roadmaps for major corporations.
• 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: Led a team to deliver a comprehensive digital strategy and 3-year roadmap for a multi-billion-dollar CPG company, working directly with the CIO.
• 𝐂𝐨𝐦𝐩𝐥𝐞𝐱 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲: Successfully orchestrated multiple complex digital projects, ensuring alignment with client objectives and timelines.
• 𝐀𝐠𝐢𝐥𝐞 𝐈𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧: Implemented Agile methodologies across project teams, improving overall efficiency and increasing stakeholder satisfaction.

Framingham, MA

• Led a team responsible for implementing and managing the voice of customer program and overseeing the release of new site functionality for Staples' e-commerce platform.
• 𝐕𝐨𝐢𝐜𝐞 𝐨𝐟 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐏𝐫𝐨𝐠𝐫𝐚𝐦: Spearheaded the implementation of a comprehensive voice of customer program, significantly enhancing user experience and boosting customer satisfaction.
• 𝐒𝐢𝐭𝐞 𝐅𝐮𝐧𝐜𝐭𝐢𝐨𝐧𝐚𝐥𝐢𝐭𝐲 𝐑𝐞𝐥𝐞𝐚𝐬𝐞𝐬: Managed the strategic release of new site functionality, ensuring smooth integration and positive user adoption.
• 𝐃𝐚𝐭𝐚-𝐃𝐫𝐢𝐯𝐞𝐧 𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭𝐬: Utilized customer feedback and data analytics to prioritize site improvements and feature development.
• 𝐂𝐫𝐨𝐬𝐬-𝐅𝐮𝐧𝐜𝐭𝐢𝐨𝐧𝐚𝐥 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧: Worked closely with IT, marketing, and operations teams to align e-commerce initiatives with overall business goals.

Framingham, MA

Reporting to the Vice President of Reinvention, supported key initiatives led by senior executives across multiple business functions that were critical to Staples reinvention. Core responsibility was to partner with initiatives, understand roadblocks and ensure they got visibility at an Executive Committee and Board of Director’s level. Areas of focus.

Working across two international markets; trained and certified as a Lean Six Sigma Black Belt in both DMAIC and DMEDI disciplines. Delivered results across multiple functions including HR; Merchandising; IT and Store Operations

UK & US

Responsible for end to end delivery of complex, high profile and simultaneous projects of over £1million capital to agreed cost, timescales and quality. From gathering business requirements through to lessons learned at project completion.

United Kingdom

Responsible for security and loss prevention within Staples UK, executing internal audits and leading 8 Loss Prevention Officers to anticipate, prevent and handle security and compliance breaches