John Sinclair Email & Phone Number

New York City Metropolitan Area

New York, New York

Captain and inspire a phenomenal team of passionate hospitality professionals that take service delivery to new heights, each and everyday.

Greater New York City Area

Greater New York City Area

Greater New York City Area

Lead, inspire and motivate the incredible team players of the 232 room property located just steps from Times Square on 44th St, between 6th Avenue and Broadway. The quiet and quaint escape from the madness of Times Square will provide you personal and bespoke service that will transform you into an unconditional loyal guest of Hotel Mela!

Greater New York City Area

Inspire, motivate and foster a winning culture of 450 dedicated associates at the global flagship 795 room Crowne Plaza, in the heart of Times Square. Lead the way in building a foundation for success through taking care of ourselves /associates, our guests, and our asset; while doing our part in the community and ultimately fulfilling our financial.

Greater New York City Area

Led the Front Office, Housekeeping, Food & Beverage, Security and Engineering team at this landmark, 426 room property, on the gateway to Manhattan's Upper West Side. Continually growing top-line revenue, exceeding guest/associate expectations and GOP at the forefront, our collective effort continues to take The Empire Hotel to new heights and ultimate.

500 East 62nd St

Oversee day to day operations, short-term and long-term strategic planning for the property. This to include preventive maintenance of the asset, capital improvements, fostering and evolving associate and guest relations on an ongoing basis. Through strong relationships with our associates and guests, this translates to guest loyalty, growing top-line.

New York, New York

Oversee and lead process improvement and Six Sigma initiatives at both W New York and The Westin New York Grand Central hotels.

White Plains, NY

Led Lean Hotel Operations which is an operationally invasive process which involved 3-4 hotel professionals visiting owned and managed Starwood assets for a period of 5-7 weeks. The ultimate goal was to eliminate waste, improve productivity and operational efficiency. Scheduling to Demand, Span of Control, Energy Consumption and Food and Beverage Cost of.

New York, NY

Oversee front of the house operation at the W New York @ Lexington and 49th. 693 room property with an average occupancy of 89% occupancy in 2007. Lead areas including Door, Bell, Concierge, Front Desk and Whatever Whenever departments.

Toronto, ON

Lead the front of house team including the Bell and Door, Reception and PBX Command Center.

Toronto, ON

Through motivation and instilling excellent customer service, lead the Bell, Door and Valet Parking teams at the 1377 room property.

Toronto, ON

Partnered with the Front Office Manager to lead and deliver pinnacle results with the Door, Bell, Front Desk and Service Express teams.

Bachelor Of Commerce, Hospitality And Tourism Management

Ontario Secondary School Diploma, High School/Secondary Diplomas And Certificates