- Implement, configure and test Eze Software’s product suite with a focus on core Order Management functions- Manage multiple projects across global clients and help address the queue of implementation work- New implementation workflow configurations including workrooms and views- Assist with and coordinate user acceptance testing and configurations- Assist with and coordinate disaster recovery tests with clients and IT partners- Assist with system configurations for new fund launches, new asset classes and new markets- Communicate directly with clients to gather information in order to create and execute technical configuration requirements- Help develop repeatable implementation plans to consistently and efficiently deliver against company, team, and individual goals critical to various projects- Work alongside Engagement Managers and Senior Engagement Managers to provide assistance as they manage all aspects of the Eze OMS implementation from gathering and documenting business requirements to outlining systems configuration and integration concerns- Creation and updates of client-specific database reports

- Developing a business case and overall strategy, including customer research, partner interviews, and secondary research.- Maintain and update multiple internal Confluence pages related to Products (AI, Mobile)- Address, update, and assign pending JIRA tickets.- Developed and executed product vision, strategy, and roadmap aligned with business goals.- The number one goal was customer engagement and through AI product integration increased user engagement and completion of HR tools by 30%.- Craft wireframes and mockups to communicate ideas and concepts.- Work with internal international engineering teams, and external vendors as needed, to support the build and implementation of tools that promote the growth of the business; track risks/issues with development, ensure business requirements are met, and advocate for future enhancements.- Support horizontal initiatives across the Ecosystem and Emerging Technology team.- Document business requirements for process improvements/ technology solutions and prioritize these in alignment with strategic business goals.- Utilized A/B testing and other methodologies to evaluate feature effectiveness and make data-driven decisions.

- Technical lead for project implementation and build. - Collaborate with customer leadership to determine requirements, form KPI's, and applicant flow.- Build and configure AI to meet customer requirements to solve underlying pain point issues.- Partner with the Customer Success and Engineer team to roll-out new AllyO features.- Work with the engineering and product teams to identify new product features, fix product issues, and develop tools to help scale AllyO.- Troubleshoot and investigate to resolve issues, address customer questions and concerns as needed- Project Management of the technical side of implementation to meet the release date- Analyze large rows of raw data, finding trends and customer pain points.- The technical face of the product for our B2B clients, answering all questions and following through with build requests.- Define success metrics and analyze performance, balancing analytics with insight to drive decisions and iterate quickly.- Build consensus and work collaboratively with design, engineering, and other stakeholders.- Drive the overall product vision, strategy, roadmap, and requirements to fuel user growth and engagement- Product expert within the company, helping across all internal teams understand and learn how to use all AllyO features. - Including teaching all new hires the functionality of AllyO AI bot with a hands-on demo build.- Worked With: Python, Django, MySQL, AWS (S3, SES), Twilio, Jira, Tableau

• Market analysis, and strategic analysis• Part of a team designing, testing, and controlling ownership of new diagnostics tools • Directed meetings for offsite technical team to discuss potential projects and update on current products• Coordinate information and activities between departments, such as product and operations• Recording results of system tests and comparing results to past versions of company tools

● Defect & Bug Discovery● Recording results of system tests and comparing results to past versions of company tools● Responded to program error messages by finding and correcting problems or terminating running programs● Enter commands using computer terminal and activate controls on computer and peripheral equipment to integrate and operate equipment.● Answer telephone calls to assist computer users encountering problems● Record information such as computer operating time, problems that occurred, and actions taken● Trouble shooting, and technical support related to hardware, software, peripheral printers, and related equipment problems● Setup and installation of Linux, Mac OS, and Windows systems● Created reports/logs of daily, weekly, and monthly occurrences related to testing systems ● Extensive testing of system diagnostics on Linux, Mac OS, and Windows systems using company diagnostics tools● Quality Assurance testing for future and current products