John Singleton Email & Phone Number

• Led cross-functional team in implementing retail pharmacy software for Defense Health Agency.
• Collaborated with project management to define scope, schedule, budget, and resources, boosting production.
• Applied project management methodologies to enhance scalability.
• Documented lessons learned and recommended process improvements post-project.
• Traveled onsite to ensure successful implementation from inception to delivery.
• Streamline server and workstation optimizations, leveraging advanced Windows configurations to boost pharmacy productivity and system reliability.

United States

- Implemented custom SaaS pharmacy applications using C++, C#, and Microsoft.NET frameworks, enhancing user experience and system efficiency. - Optimized database management with SQL scripts in Microsoft SQL Server and MariaDB, improving data retrieval times by 30%. - Facilitated training for over 50 internal users on software and hardware deployment.

Rochester, New York Area

• Installed and configured T-DOC Tracking software modules and hardware, ensuring seamless integration.
• Interfaced EMR/EHR systems using HL7 standards, optimizing data flow and accuracy.
• Led onsite implementations from project initiation to completion, maintaining high customer satisfaction.
• Designed and documented custom workflows, training manuals, and Visio diagrams tailored to client needs.
• Provided remote training and support, enhancing customer proficiency and system utilization.
• Implemented T-DOC systems across multiple facilities, improving operational efficiency by 30% through detailed project management and user training.

Rochester, New York Area

• Authored SOPs for help desk, enhancing support efficiency for Fuji film kiosks and pic machines.
• Conducted initial quality assurance to identify issues, providing actionable feedback to developers.
• Delivered internal and external support, ensuring smooth operation of the kiosk product line.
• Led troubleshooting efforts, reducing downtime by 20% and enhancing user satisfaction.

Victor, New York, United States

• Developed scripts to automate tests, reducing issue resolution time for team members.
• Led escalation team to prioritize and address high-level problems in weekly meetings.
• Conducted team meetings to update employees on new developments and training.
• Handled proactive and reactive calls to resolve client issues.
• Reviewed Java and C++ code to identify and report bugs, creating temporary solutions.

Rochester, New York, United States

• Provided technical support, resolving over 200 user issues monthly, enhancing system reliability.
• Diagnosed and troubleshooted hardware and software problems, reducing downtime by 40%.
• Collaborated with team to improve support processes, achieving faster resolution times.
• Maintained 100% uptime for Kodak digital kiosks, ensuring continuous service.
• Trained new staff on technical support procedures, improving team efficiency

Webster, New York, United States

• Conducted software tests, identified critical defects, improved reliability, and ensured zero failure rate.
• Collaborated with developers to implement quality standards, significantly reducing error rates.
• Analyzed test results to refine strategies, boosting product quality and customer satisfaction.
• Documented and reported findings, facilitating effective communication and swift issue resolution.

Bachelor'S Degree, Computer Science

Education record