• Led cross-functional team in implementing retail pharmacy software for Defense Health Agency.• Collaborated with project management to define scope, schedule, budget, and resources, boosting production.• Applied project management methodologies to enhance scalability.• Documented lessons learned and recommended process improvements post-project.• Traveled onsite to ensure successful implementation from inception to delivery.• Streamline server and workstation optimizations, leveraging advanced Windows configurations to boost pharmacy productivity and system reliability.• Coordinated cross-functional teams to improve pharmacy software, reducing system downtime by 20%.• Spearheaded implementation of retail pharmacy software, ensuring project completion within budget and timeline.• Worked closely with stakeholders to align project goals, enhancing overall workflow efficiency.• Implemented advanced Windows configurations, increasing pharmacy productivity by 15%.• Developed new process improvements post-project, contributing to long-term operational success.

- Implemented custom SaaS pharmacy applications using C++, C#, and Microsoft .NET frameworks, enhancing user experience and system efficiency. - Optimized database management with SQL scripts in Microsoft SQL Server and MariaDB, improving data retrieval times by 30%. - Facilitated training for over 50 internal users on software and hardware deployment, leading to a 25% decrease in support tickets.- Administered and optimized Windows Server configurations, enhancing active directory management and end-user permissions for improved security. - Virtualized over 50 servers, transitioning from physical to hybrid environments utilizing Microsoft Azure and VMware. - Developed comprehensive training materials and conducted sessions to empower teams and clients in software deployment and hardware configuration, enhancing operational efficiency by 30%.- Configured and optimized workstation hardware, including printers and scanners, enhancing operational efficiency for 50+ users. - Developed comprehensive training materials and documentation on Confluence and Jira, leading training sessions that improved team compliance with internal processes by 30%. - Streamlined device setup procedures, reducing workstation deployment time by 25%.

• Installed and configured T-DOC Tracking software modules and hardware, ensuring seamless integration.• Interfaced EMR/EHR systems using HL7 standards, optimizing data flow and accuracy.• Led onsite implementations from project initiation to completion, maintaining high customer satisfaction.• Designed and documented custom workflows, training manuals, and Visio diagrams tailored to client needs.• Provided remote training and support, enhancing customer proficiency and system utilization.• Implemented T-DOC systems across multiple facilities, improving operational efficiency by 30% through detailed project management and user training.

• Authored SOPs for help desk, enhancing support efficiency for Fuji film kiosks and pic machines.• Conducted initial quality assurance to identify issues, providing actionable feedback to developers.• Delivered internal and external support, ensuring smooth operation of the kiosk product line.• Led troubleshooting efforts, reducing downtime by 20% and enhancing user satisfaction.

• Developed scripts to automate tests, reducing issue resolution time for team members.• Led escalation team to prioritize and address high-level problems in weekly meetings.• Conducted team meetings to update employees on new developments and training.• Handled proactive and reactive calls to resolve client issues.• Reviewed Java and C++ code to identify and report bugs, creating temporary solutions.

• Provided technical support, resolving over 200 user issues monthly, enhancing system reliability.• Diagnosed and troubleshooted hardware and software problems, reducing downtime by 40%.• Collaborated with team to improve support processes, achieving faster resolution times.• Maintained 100% uptime for Kodak digital kiosks, ensuring continuous service.• Trained new staff on technical support procedures, improving team efficiency

• Conducted software tests, identified critical defects, improved reliability, and ensured zero failure rate.• Collaborated with developers to implement quality standards, significantly reducing error rates.• Analyzed test results to refine strategies, boosting product quality and customer satisfaction.• Documented and reported findings, facilitating effective communication and swift issue resolution.