Member of senior circulation staff at Mentor Public Library. General duties include checking materials in and out, handling fines and fees, and light reference assistance and shelving. Duties specific to Circ II include interlibrary loan logistics, handling overdue/missing inquiries for problem items, and being a Passport Acceptance Agent. As a certified U.S. Department of State Passport Acceptance Agent, I process passport applications and assist patrons with filling out any forms, as well as taking passport photos.

Helped open new Discount Drug Mart location in Concord, OH, from the store installation to photo lab start-up. Duties included running cash register, light stock, general and custom photo processing, and taking passport photos.

Retail sales (and intake) for Half Price Books, the nation's largest chain of used bookstores. Duties included running the cash register, running the buy desk (intake and purchase of used materials), and managing multiple subject sections at two stores in the Greater Cleveland Area. Section duties included doing POP displays, handling markdowns, weeding materials for clearance, etc. Additional duties included logistics for online sales, handling deliveries, and other general customer service.

Reference library associate, serving the public in adult and children's departments, specializing in audio-video materials. Duties included answering reference questions, reader's advisory, materials selection, teaching basic computer classes, and planning/implementing library programming.