Recently Certified by the International Guide Academy, Denver, Colorado.

• Customer and Competitive research to benchmark best-in-class offerings• Regulatory analysis and development of a new global brokerage operations process structure, focused on origin data capture, optical scanning technology, artificial intelligence and process improvements• Implementation of strategy, as part of the Go To Market team, including customer roll-out of ‘Brokerage Portal’• Customer-representative in multiple IT development cycles

• Evaluation, design and launch of UPS My Choice in US; expansion of UPS My Choice to additional Non-US Markets. Currently more than 30 million members, and IT development expenses of more than $35 MM and cost savings annually of nearly one-third that• Design and launch of UPS Import Control, UPS Paperless Invoice and World Ease; IT development expenses in excess of $12 MM per project, with cost-savings and growth generating positive NPV and actual results

Sales Support/Customer Support Analysis Manager – International Sales Assessment Program• Redesign of inside sales support vs. customer support, as integral piece of “One UPS” launch Asia and EuropeProject Manager, International Mail Services – Special Assignment, Europe Region Marketing• Design, develop and launch an international mail product in the major EU business markets International Marketing Manager, Southeast (US) Region• Management of the US origin… Show more Sales Support/Customer Support Analysis Manager – International Sales Assessment Program• Redesign of inside sales support vs. customer support, as integral piece of “One UPS” launch Asia and EuropeProject Manager, International Mail Services – Special Assignment, Europe Region Marketing• Design, develop and launch an international mail product in the major EU business markets International Marketing Manager, Southeast (US) Region• Management of the US origin, international product portfolio in the southeastern United States, including a targeted “key market” marketing strategy in the four major marketsMarketing Representative, European Domestic Strategy Team• Evaluation of options to reshape the domestic service portfolio in Europe, leading to multiple acquisition recommendations for Board of Directors consideration Product Manager, Corporate International Marketing• Product management for core products offered in the Non-US markets; Corporate liaison to the International Regions for trans-border and worldwide products and services US International Pricing Manager, Corporate International Marketing• Daily management of the pricing process with a staff of ten; management of asset capacity issues and operating ratios Show less

National Accounts Sales Support Manager, Corporate International Business Development• Sales support for Strategic Accounts sales resources• Development of a comprehensive response process for RFQ/RFPInternational Account Executive, West Los Angeles District• Sales of all international services across divisions, throughout all segments of the customer base• Twice selected for corporate special assignments developing International Sales training