Established professional with 25+ years of technology experience covering a broad array of Contact Center and related technologies. Proven ability to drive innovation across multiple lines of business including Sales, HR, Marketing, Insurance and Customer Servicing. Skilled in responsibilities ranging from hands-on proof of concept development to creating detailed future-state architectures. Demonstrated success in developing and executing on corporate roadmaps and creating strategies to provide incremental business value while transitioning from legacy systems to targeted end vision.• Extensive knowledge of CRM systems such as Siebel and Salesforce plus related technologies including Telephony, Enterprise Content Management and Master Data Management• Well versed in integration, ETL, automation, database, network, storage and server technologies and able to work effectively with those subject matter experts• Collaborated with executive-level business and IT resources to formulate long-term roadmaps and promote larger corporate directives• Formed strategic partnerships across all technology domains to accomplish successful project delivery as well as continued operational support• Successfully managed both small and large teams with wide-ranging expertise and skill levels through full-lifecycle projects• Expert troubleshooting and problem solving skills
Listed skills include It Strategy, Enterprise Architecture, Crm, Contact Center Technology, and 9 others.