• Manage application packaging for delivery across both virtual and physical infrastructure, maintaining the software delivery environment (including App-V, ThinApp, and XenApp), and evaluating/integrating new capabilities and technologies for application delivery.• Ensure that the full set of available applications are maintained, and that new approved applications are packaged and made available for deployment.• Manage 10 member application packaging team that supports 5 concurrent networks.• Determine configuration of software packaging environment.• Resolve problems and issues with the software packaging environment.• Determine technical requirements for software packaging.• Determine political and process requirements for software packaging.• Design packaging test and production server environments.• Assist with software packaging, including third-tier troubleshooting of software packaging issues.• Establish processes for software packaging, testing, and deployment.• Identify, analyze, and resolve issues with software packaging process.• Develop documentation for software packaging processes, such as Standard Operating Procedures.• Serve as liaison with clients, participating in meetings to ensure client needs are met.

• Responsible, through the use of App-V, ThinApp, XenApp, and SCCM, for packaging all desktop applications for delivery at this site, to support both administrative and mission functions.• Delivered 40,000 instances of 400 applications to 12000 users across the enterprise, over a period of nine months.• Managed App-V and XenApp server enclaves.• Worked to document the software packaging and distribution process.• Packaged physical applications for deployment using SCCM using command shell and PowerShell scripting.

• Lead BMC Remedy Action Request System (version 7.5) Administrator supporting over 1,500 users.• Worked closely with senior management to extract reports and statistical data from the Remedy ARS system to assist with trend analysis.• Created various Crystal Reports such as monthly reports, SLA reports etc.• Created Remedy ARS forms/fields and coordinated their approval with the Help Desk Leads/Managers.• Assisted senior management in selecting the Category/Types/Items/SLAs that would be most efficient in tracking and reporting on Remedy trouble tickets.

• Analyzed reported technical issues and assigned appropriate technicians as needed.• Provided guidance for resolving tickets to tier one and tier two technicians.• Coordinated with necessary technical groups to gather information for emails sent to the commission.