John Smit Email & Phone Number

Texas

In this position, I expanded, managed and coordinated the field force of AccountManagers and Trainers, improving the quality of dealer contacts, by instituting a trainingprocess of on line webinars, and hands on in dealership training with experiencedpersonnel. I improved the efficiency for our new dealer kick offs and quality of newdealer training by instituting training policies and standard procedures.I reorganized the Technical Support Department by promoting trained staff, and hiring,well qualified and experienced personnel upgrading the service to our customers, andinstituted a training and follow up process for all Tech Support Personnel.As the Executive Manager, I also interfaced with Automotive Manufacturers gainingapproval for CAR Research as a certified Customer Relationship Management productfor Hyundai, Mazda, Mercedes, and Nissan, with Ford in process, and others alreadycertified.

As the National Account Executive, I expanded National Accounts for CAR Research,with direct presentations to Chrysler LLC in Detroit, Denver, Houston, and Orlando.Because of this exposure, new dealership presentations were increased, and additionaldealers became our clients.

As a Business Development Specialist I was responsible for analyzing dealershipoperations through data, dealership contacts, and on site meetings with employees. I hadgreat success with poor performing dealers, but also reviewed successful dealers to takethem to the next level. After collecting data, and the onsite input at the dealership, I metwith the dealer operator to review my findings, and to develop an action plan for thedealership. I also provided a follow up with the dealer to review initiation of the plans,and track the progress and success of the dealer operations.

During my 30 year career with Chrysler, 25 of those years were spent with theAutomotive Sales Group interfacing directly with dealers. These positions ranged from aBusiness Development Specialist, Dealer Development Manager, Business ManagementManager, and a District Manager. I also had experience as an Arbitration Manager,Customer Relations Manager, and a Warranty Manager. The positions which are listedbelow all include increasing and improving business processes and procedures. The first5 years of my Chrysler career I worked at Chrysler Financial in collections andmanagement of Company Cars and Employee Programs.

As a Dealer Placement Manager, I was responsible for the selection of qualified dealercandidates for new dealer establishments, and for motivated selling dealers.I also completed open point establishments, and successful Dealer launches in the southTexas area, including the metro areas of Houston, Austin, and San Antonio.I interfaced with Chrysler's Detroit Home Office in developing new marketopportunities, conducted and monitored land searches for new and relocating dealers,successfully following the laws and protest issues of the State of Texas.I was also responsible for successfully completing the necessary paperwork at theregional level for buy-sells, close open points, stock transfers, and other DealerAgreement amendments.

As the Warranty Administration Manager, I actively monitored dealership warrantyexpenses for the Houston Zone Dealers. When dealers had certain out of line warrantyexpenses, I conducted Corrective Action Team contacts with the dealers. The results ofthese meeting were to direct and guide the appropriate corporate and dealership personneland assist dealers in correcting out of line warranty expense issues.

I managed the Customer Relations team at the Houston Zone Office, which included theArbitration, Legal, and Lemon Law personnel. My primary responsibility was for retailcustomer interface. I managed the field staff in setting up and conducting face to facemeetings with retail customers, and reviewed cases with the staff one by one to insureresolution.

I effectively monitored Arbitration, Lemon Law and Legal Cases in the Houston Zone,meeting with the Arbitration Board monthly and reviewing current Arbitration cases. Ialso served as liaison between the Manufacturer and the State of Texas in the area ofcustomer satisfaction having annual face to face meetings with the State, and interfacingwith them frequently by phone throughout the year.

As a Dealer Network Manager, I was responsible for the selection of qualified dealercandidates for new dealer establishments, and for motivated selling dealers.I also completed open point establishments, and successful Dealer launches in the southTexas area, including the metro areas of Houston, Austin, and San Antonio.I interfaced with Chrysler's Detroit Home Office in developing new marketopportunities, conducted and monitored land searches for both new and relocatingdealers, successfully following the laws and protest issues of the State of Texas.I was also responsible for successfully completing the necessary paperwork at theregional level for buy-sells, close open points, stock transfers, and other DealerAgreement amendments.

I effectively monitored the input of the dealer's financial statements into the ChryslerSystem on or before the required cut-off date for submission. I completed financialreviews for individual dealers either by request or monitoring out of line conditions.I also conducted Business Development reviews with dealer groups using confidentialcomposites.

Having 15 to 20 dealers in each of the 3 districts I called on during these years, Iinterfaced with dealers to develop retail business opportunities while maximizingwholesale sales of vehicles to them. I had a great deal of success working with thedealers to improve their operations through successful merchandising, advertising,marketing, employee training and facility maintenance or relocation. I also worked withdealers to increase their profitability through financial statement and composite reviews.

I had the responsibility of ordering, tracking, and disposing the fleet of company cars forthe Field Staff.I also communicated and managed the company car programs for CFC, both at the homeoffice and in the field offices throughout the U.S.

As a Field Representative, I was responsible for collecting delinquent retail accounts in thefield. I visited approximately 10 to 15 account holders per day, and was successful incollection efforts or working out payment options. I was also responsible for skiptracing, locating and repossessing certain vehicles.I had the responsibility to conduct wholesale account vehicle audits at dealershipsverifying floor planned inventory, and collecting for sold vehicles.

I taught school, grades K-12, Physical Education, Driver Education, and Science.