John Smith Email & Phone Number

Waltham, MA

Review the Verizon Terremark planned solution with the customer to ensure it meets customer requirements. Work with customers in creation of an implementation plan including success criteria, key milestones, role definition, risks and method of ongoing communication. Take lead role with customer and Verizon Terremark teams to ensure proper resource.

Greater Boston Area

Performed wireless monthly audits Analyzed monthly billing, prebill review, individual usage and price plan structure as needed to ensure correct billing and compliance with contracts. Identified usage trends and make cost savings or plan changes recommendations where appropriate. Work with internal resources to leverage existing relationships with.

Project planning, execution, and implementation of data and voice network service solutions globally including voice, data, IP, MPLS, VoIP, Remote Access Services, Secured Internet/Firewall, and Class of Service features. Responsibilities include overall accountability for the on timely, high quality delivery of network services from order initiation to.

Los Angeles, CA

Implemented corporate business-to-business payment outsourcing products, including checks, EFT's, wires, and virtual credit cards. Provided weekly customer status updates on new setups and modifications. Coordinated testing with print facility and financial institutions as appropriate. Responsible for end-to-end go-live testing. Responsible for on-going.

Bangalore, India

Leading and executing an average implementation of 2 concurrent projects and 20 change orders per month. I have implemented over19 full projects of this kind. Conducted all SFTP and flat file testing when program or file changes were made on the clients' behalf. Analyze and trouble shoot issues through to resolution while maintaining excellent client.

India

• Achieving operational objectives by contributing recommendations to client’s overall strategic plan. Preparing and completing action plans, implementing production, quality and customer-service standards.
• Resolving problems, completing audits, identifying trends, determining system improvements and implementing changes to insure goals and objectives are being met.
• Communicating project status and management of priorities across multiple business units and coordinating project deployments and releases across multiple environments.
• Continually reevaluating processes and being an advocate for change.
• Manage complex, multiphase portal implementations. Perform thorough quality checks on client data and work product at multiple stages of processing to eliminate rework and ensure 100% compliance of data and deliverable.
• Gathering client's business requirements, designing and configuring a solution that meets the needs of the client. Plan, coordinate, and track customer (OpCo) implementation from initial meetings to running demos and.

Master Of Business Administration (Mba), Business Management

Bachelor Of Technology (Btech), Electrical, Electronics And Communications Engineering