John Smith Email & Phone Number

Waltham, Ma

Review the Verizon Terremark planned solution with the customer to ensure it meets customer requirements. Work with customers in creation of an implementation plan including success criteria, key milestones, role definition, risks and method of ongoing communication. Take lead role with customer and Verizon Terremark teams to ensure proper resource assignments to meet key implementation milestones. Verify and confirm continued validity of implementation constraints, scope, quality and time during implementation life cycle. Seeks necessary support in removing obstacles to implementation progress Report progress and issues throughout the implementation process. Assist the customer during their application load/test process and ensure timely and effective transfer to support. Develop and manage the customer relationship to understand their business and exceed their expectations. Meet internal and external delivery milestones and ensure that customer expectations are clearly defined and met. Provide transition to the post-implementation support at the completion of each implementation. Communicate with customers and cross functional teams to resolve delays or service issues. Ensure completion of implementation with specified timeframes.

Greater Boston Area

Performed wireless monthly audits Analyzed monthly billing, prebill review, individual usage and price plan structure as needed to ensure correct billing and compliance with contracts. Identified usage trends and make cost savings or plan changes recommendations where appropriate. Work with internal resources to leverage existing relationships with external customers. Perform wireless reprogramming, activations and step by step instructions from online resources for connecting wireless device equipment. Responsible for the activation and deactivation as needed for SIMs and wireless services. Fulfill requests for new and replacement wireless device equipment, new lines of services, termination of services, moves and changes.

Project planning, execution, and implementation of data and voice network service solutions globally including voice, data, IP, MPLS, VoIP, Remote Access Services, Secured Internet/Firewall, and Class of Service features. Responsibilities include overall accountability for the on timely, high quality delivery of network services from order initiation to installation. Specific responsibilities of this position include coordination of the formation of the team that will be responsible for all aspects of ordering, engineering and implementing the network. Interfaced directly with clients for purposes of project planning, statement of work, schedule development, and project/implementation status. Coordination and scheduling of all activities required for successful implementation of the network including site surveys; circuit provisioning; equipment ordering, staging and installation; inside wiring; site turn-up and customer acceptance. Ensured invoices are billed accurately for services at contracted rates and proactively address all discrepancies in a timely manner.

Los Angeles, Ca

Implemented corporate business-to-business payment outsourcing products, including checks, EFT's, wires, and virtual credit cards. Provided weekly customer status updates on new setups and modifications. Coordinated testing with print facility and financial institutions as appropriate. Responsible for end-to-end go-live testing. Responsible for on-going customer service and customer satisfaction on assigned accounts. Collected and verified deliverables /information from the client and managed future changes/modifications. Created and updated client web portal internal training materials. Delivered training materials to employees and customers. Verified billing and contract information for each assigned client and/or reseller. Assisted with Q & A of new releases of client portal. Mentored, trained and provided support to new implementation specialists. Communicated with operations and production support staffs to ensure service level agreements were met and customer commitments were honored. Met all deadlines as specified by customer and implementation project team.

Bangalore, India

Leading and executing an average implementation of 2 concurrent projects and 20 change orders per month. I have implemented over19 full projects of this kind. Conducted all SFTP and flat file testing when program or file changes were made on the clients' behalf. Analyze and trouble shoot issues through to resolution while maintaining excellent client satisfaction. Able to suggest interim solutions to the client. High profile, client facing interaction with internal and external clients responsible for 60+ client interactions on a daily basis. Conducted weekly scheduled meeting with clients. Conducted training via phone, and at client's location Have an expert understanding of company technical systems and am able to explain complicated processes to clients in easy to understand terms. Work closely with Implementations, MIS and IT to ensure that the proper business requirements are captured and expressed to the client. Works closely with IT, UAT group, and Change Management to ensure functionality and testing are complete Responsible for deliverable items to client and ensures project documents are complete, current, and stored appropriately Minimizes company exposure and risk on projects by following industry best practices, compliance and risk management

India

• Achieving operational objectives by contributing recommendations to client’s overall strategic plan. Preparing and completing action plans, implementing production, quality and customer-service standards. • Resolving problems, completing audits, identifying trends, determining system improvements and implementing changes to insure goals and objectives are being met. • Communicating project status and management of priorities across multiple business units and coordinating project deployments and releases across multiple environments. • Continually reevaluating processes and being an advocate for change. • Manage complex, multiphase portal implementations. Perform thorough quality checks on client data and work product at multiple stages of processing to eliminate rework and ensure 100% compliance of data and deliverable to client specification. • Gathering client's business requirements, designing and configuring a solution that meets the needs of the client. Plan, coordinate, and track customer (OpCo) implementation from initial meetings to running demos and training on our web based dashboard.

Master Of Business Administration (Mba), Business Management

Bachelor Of Technology (Btech), Electrical, Electronics And Communications Engineering