John Smith Email & Phone Number

• Windows Systems Administrator for Transportation Security Administration (TSA) Credentialing contract.• Automate application and operating system updates using MECM deployments and scripts to all Windows systems ensuring patch and update compliance to 100% accuracy.• MECM/Software Center Configuration Manager (SCCM) Administrator to monitor and deploy security updates to approximately 1400 networked devices.• System administrator of 9 TSA Active Directory domains with duties that include security compliance of over 400+ virtual desktop infrastructure (VDI) computers within a Hyper-V clustered environment and 600+ Windows Servers.• Security compliance focused, with a 99% success rate of on-time Information Security Vulnerability Management (ISVM) closures.• Worked extended hours and weekends beyond normal work day to ensure compliance goals re met.• Software update troubleshooting skilled.• Work closely with Security team to ensure compliance with Government deadlines.• Ability to work on individual tasks, as well as team-oriented tasks.• Ability to prioritize competing priorities.• Ability to work under a cross-matrix management structure.• Required to be on-call and respond in a timely manner.• Develop and follow departmental policies and procedures.

Woodland Park, Colorado, United States

• Ensure successful operation of IT Department in alignment with hospital objectives.• Coordinate and implement several IT related tasks during the same time and on schedule.• Began developing IT policies and procedures that were not in place.• Documented and recommended need for network and data disaster recovery.• Assist with daily IT support to physicians, administration and staff both locally and to remote clinics.• Organized existing and ongoing IT projects by prioritizing hospital goals and objectives.• Worked closely with healthcare vendors and subcontractors during IT related activities.• Train and mentor IT staff to challenge and develop career growth.• Analyzed short and long term IT objectives in relation to tight budget concerns.

Colorado Springs, Colorado, United States

• Support and administration of Remedy Incident, Change and Problem management tool.• Daily tier 1 through tier 3 support of local and remote users.• Provide diagnostics, installation and technical support of all LAN system peripherals.• Systems Administrator, account creation and oversight/support of all systems in a LAN environment.• Troubleshoot connectivity issues with both Cisco LAN and Avaya VOIP technologies.• Cisco switch/router and Avaya VoIP Infrastructure administration support.• Provide end-user technical support for both local and remote users.• Assist with LAN design, installation, troubleshooting, maintenance, administration and inventory.• Telephony technical support including toning, installation, equipment setup and troubleshooting.• CAT 5/6 terminations, wiring and dressing within NOC and network closets.• Document and maintain network architecture drawings.• Assist with inventory control of computer hardware and software.