• Manager team of 5 Distribution Support Representative• Support RVP’s, RMM’s, NAM’s, and Account Managers to reduce complexity for IC Field Team• Reduce order entry complexity• Reduce time between account orders to product delivery• Build relationship with IC Field Team and Accounts KDM’s to drive sales• Generating order volume for a SBU’s• Utilizing SAP for entering orders and quotes, and other relayed SAP business• Utilizing Salesforce.com for real-time… Show more • Manager team of 5 Distribution Support Representative• Support RVP’s, RMM’s, NAM’s, and Account Managers to reduce complexity for IC Field Team• Reduce order entry complexity• Reduce time between account orders to product delivery• Build relationship with IC Field Team and Accounts KDM’s to drive sales• Generating order volume for a SBU’s• Utilizing SAP for entering orders and quotes, and other relayed SAP business• Utilizing Salesforce.com for real-time communication across our business• Work with Account Managers in territories on local strategies• Provide product knowledge to account KDM’s and team members• Completing job duties will enable IC Field Team to spend more time selling and engaging the end users Show less

• Pilot role with goal to reduce complexity for IC Field Team while supporting 2 RMM’s, 14 Account Managers, and their accounts KDM’s• Successful pilot, lead to creation of Distribution Support Representative Team of 24 employees to support entire IC Field Team• Reduce order entry complexity• Reduce time between account orders to product delivery• Build relationship with IC Field Team and Accounts KDM’s to drive sales• Generating order volume for a SBU’s• Utilizing SAP… Show more • Pilot role with goal to reduce complexity for IC Field Team while supporting 2 RMM’s, 14 Account Managers, and their accounts KDM’s• Successful pilot, lead to creation of Distribution Support Representative Team of 24 employees to support entire IC Field Team• Reduce order entry complexity• Reduce time between account orders to product delivery• Build relationship with IC Field Team and Accounts KDM’s to drive sales• Generating order volume for a SBU’s• Utilizing SAP for entering orders and quotes, and other relayed SAP business• Utilizing Salesforce.com for real-time communication across our business• Work with Account Managers in territories on local strategies• Provide product knowledge to account KDM’s and team members• Completing job duties will enable IC Field Team to spend more time selling and engaging the end users• Successful pilot, lead to creation of Distribution Support Representative Team of 24 employees to support entire IC Field Team Show less

• Building relationships with IC account customers. To drive the IC Field Direct business.• Generating order volume for all SBU’s (against a target).• Utilizing SAP for entering orders, checking orders and other account related information.• Utilizing Salesforce.com to enable real-time communication across the business.• Working with Sales Reps in Territories on local strategies.• Provide product knowledge to account customers and team members.

• Responsible for DEWALT cordless and corded products, PPT Licensed products for 1-800-4DEWALT.• Communicating (Telephone, Written and Email) with end users, retailers and sale representatives, who have questions or problems with all DEWALT, Black & Decker, and Porter Cable, DELTA products. While ensuring 100% customer satisfaction.• Work closely with DEWALT cordless marketing and engineering departments on issues with cordless products.• Train other associates and new hires on… Show more • Responsible for DEWALT cordless and corded products, PPT Licensed products for 1-800-4DEWALT.• Communicating (Telephone, Written and Email) with end users, retailers and sale representatives, who have questions or problems with all DEWALT, Black & Decker, and Porter Cable, DELTA products. While ensuring 100% customer satisfaction.• Work closely with DEWALT cordless marketing and engineering departments on issues with cordless products.• Train other associates and new hires on product line. Show less

• Process all orders for instruction manuals, parts list for customers.• Maintain inventory and work with outside printing company for reprinting instruction manuals.• Communicating (Telephone and Written) with end users, retailers who have questions on products and requesting faxing of parts list.• Handled mailings for Product Service Marketing. Mailings were for any service center related materials

• Warehouse forklift operator and warehouse order processor.

• Managed department supply chain purchasing.• Managed a staff of 25 employees.• Honorable Discharge (Disabled Veteran).