Network Operations Center
CurrentThe NSC Technician will be part of a Network Surveillance Center (NSC) team. This position is responsible for providing customer support, interpreting alarms generated by monitoring systems, and coordinating communications between groups using and following defined processes for problem classification, basic troubleshooting and ensuring network events are resolved as quickly as possible.Essential Job Functions: Serve as a direct point of contact for customer and service provider interactions, providing consistent communication to all involved partiesEscalate and communicate issues and alerts to appropriate personnel, in accordance with established processes and proceduresProactively monitor the network for stability and performance in a 24/7 environment, assisting to resolve service impacts as they occurCreate and work trouble tickets effectively and efficiently, interacting with engineering, site technicians and other carriers to facilitate resolving service issuesClearly and accurately, document all activities associated with trouble tickets.Organize and schedule all maintenance activities on the network through communication between internal groups, other carriers and customersWillingness to work beyond regular scheduled shifts or additional days as requiredParticipate in the transfer of information from one shift to the next
